Owner Care response extract on problems with the new site.
"I apologize if you have not receive a follow up from the IT department. The information was forwarded to the correct department and from my understanding they are to contact you directly when and if the problem is resolved.
I don’t know who the contact person who is assigned to work on that issue. However, the normal process is that they will correspond directly with you once that request is submitted ... the web service team number is 1-866-313-9062 ..."
Called the number. IT not working preview site. Only option is to keep refiling through the site feedback.
Called Owner Care back. They explained the reason IT cannot help is that they do not have control of the site. The site has been contracted out to a third party.
Does anyone know the name of the 3rd party and/or a means of calling them?
UPDATE:
Owner Care advised case was closed by Wyndham because they cannot do anything.
Owner’s Care (Andrew) entered into their system that I was educated was the resolution.
At one point, the Rep indicated they were not reconizing two re-sale contracts in my account. When I pointed out I have bought all Contracts from Wyndham, she back peddled on this point.
I hope people who be things from Wyndham directly are not in the process of have some of their contracts reclassified as re-sale and then use this as a basis for not showing the contracts under the ownership section.
Wyndham will not provide the name of the 3rd party contractor that holds the fate of contracts in their hands.
Wyndham Website Services (or whatever they call themselves) advises that I have to prove who I bought contracts from at some point.
It is not a good thing that people who have bought contracts from Wyndham are now going to have to prove that.
Has anyone else had a chance to look at the new site?
"I apologize if you have not receive a follow up from the IT department. The information was forwarded to the correct department and from my understanding they are to contact you directly when and if the problem is resolved.
I don’t know who the contact person who is assigned to work on that issue. However, the normal process is that they will correspond directly with you once that request is submitted ... the web service team number is 1-866-313-9062 ..."
Called the number. IT not working preview site. Only option is to keep refiling through the site feedback.
Called Owner Care back. They explained the reason IT cannot help is that they do not have control of the site. The site has been contracted out to a third party.
Does anyone know the name of the 3rd party and/or a means of calling them?
UPDATE:
Owner Care advised case was closed by Wyndham because they cannot do anything.
Owner’s Care (Andrew) entered into their system that I was educated was the resolution.
At one point, the Rep indicated they were not reconizing two re-sale contracts in my account. When I pointed out I have bought all Contracts from Wyndham, she back peddled on this point.
I hope people who be things from Wyndham directly are not in the process of have some of their contracts reclassified as re-sale and then use this as a basis for not showing the contracts under the ownership section.
Wyndham will not provide the name of the 3rd party contractor that holds the fate of contracts in their hands.
Wyndham Website Services (or whatever they call themselves) advises that I have to prove who I bought contracts from at some point.
It is not a good thing that people who have bought contracts from Wyndham are now going to have to prove that.
Has anyone else had a chance to look at the new site?
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