[2010] Ebay Seller - Sumday Vacations – Jeff Brown

[timeflies]

Can't you file a complaint with ebay due to the ad being wrong?

 

[vacationshare]

It is past 45 days. I didn't know the information was wrong until just recently because I was trying to book the vacation time.

 

[pnappleprincess]

so sad

i am so sorry. that is just so sad. i know we all need to do our "due diligence" - but it would seem that the seller could not get away with using a blanket statement to cya them from posting incorrect information either.

They did not do their due diligence either - yet the repercussion seems to fall on you. Does it just cost too much for them to change the deed back or something? Or maybe it just happens so often they could not afford to keep switching all of them back.

Like you said - what good is the property if you cannot use it. bless your heart.

did you already give the ebay feedback?

 

[rickandcindy23]

I really feel badly for the issues, too, and I don't appreciate the attitude by Sumday Vacations. I have purchased 3 weeks from them and have had no problems. But my weeks were resorts with which I am familiar.

I hope they see this thread and help you.

 

[MICP0528]

Wrong?

Your own link has them rated B-. Might want to check that.

Anyone ever ask Sumday how they close these deals so quickly? I'd do some research...

Also, the BBB gives Sumday a rating of F. Might want to check them out closely...especially if you're quick to recommend them.

http://www.bbb.org/southwestern-mis.../sumday-vacations-in-kimberling-city-mo-25324

 

[vacationshare]

@pnappleprincess I agree with you. I am not sure why they won't switch it back. Because they take no responsibility they have no need to implement systems that prevent these mistakes from happening. There are things that could be done to prevent this, but why should they? It is the customer that suffers, not them. I don't remember if I gave ebay feedback. I think I did already.

@rickandcindy23 Yeah, if it wasn't for this issue I wouldn't have had a problem. Everything else went smoothly, but this is a pretty big issue for me.

 

[timeflies]

I have bought two weeks from them in the past. However, I will never buy from them again. For them to admit that the ad was wrong and refuse to do the right thing, is simply inexcusable.

 

[ace2000]

I have bought two weeks from them in the past. However, I will never buy from them again. For them to admit that the ad was wrong and refuse to do the right thing, is simply inexcusable.

LOL - I guess my story has slightly more credibility now... however, this thread is sprinkled with enthusiastic endorsements, so all I have to say is buyer beware! ...and hope they get your deal right, and without a doubt, do all that you can to confirm everything.

 

[ace2000]

Your own link has them rated B-. Might want to check that.

You may want to read my other posts in this thread. I've already posted the fact that they've raised their rating from F to a current rating of B-, since the time of my original post. And I've commended them for that on at least two other posts in this thread.

However, all the same... I would urge all buyers to stay away from this seller! And that opinion is based on my experience and opinion of Sumday Vacations as a business.

 

[ace2000]

Can't you file a complaint with ebay due to the ad being wrong?

It's not too late to file with Better Business Bureau. I would advise that. Perhaps that may encourage some action...

 

[timeflies]

Thats a good idea. File a complaint with the BBB.

 

[vacationshare]

BBB Complaint Filed

 

[paxsarah]

Just to add an additional datapoint to the thread, I've bought three Wyndham contracts from Sumday. The first two came off without a hitch. The deed for the third has been sent back by Wyndham for errors and typos numerous times over the past six months. I can see online with the county that the newest corrected deed was filed a couple of weeks ago and I'm waiting for it to arrive in the mail from Sumday any time now. Which will again start my cycle of marking my calendar to call Wyndham to follow up, etc. I feel like everyone has a hand in dragging this out for so long: myself, for not doing my due diligence - I should have gone over the first deed (or at least the first time it was returned for errors) with a fine toothed comb; the previous owners, who apparently did not fully understand exactly what they owned nor are particularly detail-oriented about it; Sumday, for a business model that is only as good as the information provided by the previous owner (and relies on that owner's participation in every iteration of this deed) as well as a lack of a fine-toothed comb of their own; and Wyndham, who I get the impression (though I'll admit I have no direct evidence of this) is perfectly happy to flag the first error it finds and send the deed back, with no interest in catching any additional errors up front and instead letting the seller repeat the process over and over again until the deed meets its standards.

So, I'm weary of this process. I'm not irate, just tired.

Edit: The deed came today, and it looks good to me. The fifth time might just be the charm!

 

[MICP0528]

You're right! My bad. Sorry!

 

[MICP0528]

You may want to read my other posts in this thread. I've already posted the fact that they've raised their rating from F to a current rating of B-, since the time of my original post. And I've commended them for that on at least two other posts in this thread.

However, all the same... I would urge all buyers to stay away from this seller! And that opinion is based on my experience and opinion of Sumday Vacations as a business.

You're right! My bad. Sorry!

 

[vacationshare]

As I mentioned before, I filed the BBB complaint. Sumday responded to the complaint and resolved the issue to my satisfaction. The response I got when I put in the complaint was very gracious and satisfactory. I am happy with the end result now, I just wish they had done the same thing from the beginning. But, like I said, I am happy with their solution.

 

[Firecopfl]

I purchased a 2bd timeshare in Tennessee from Sumday off of Ebay June 5th. Very smooth transaction and my total out of pocket was less than $110. Just got the original recorded deed today in the mail. Called the resort and they have all the new information and it is all in my name on their end and they are in the process of sending me a welcome packet. Just as can be with any business your results could be different but I am very happy with the transaction and will do business with them again.

 

[roadtriper]

My .02

I don't have a dog in this fight, but I'd like to make a couple of obsevations...
I've never purchased from Sumday vacations, but have purchased 5 resales on Ebay from other companies. I've also been watching/shopping Ebay for timeshares for 6-7 years now. They ALL have ads with mis-information. some very minor, some describe a totaly different resort than is being sold! or have pictures of a sister property in another state.I've seen mention of onsite Tennis Courts/Golf courses/Casinos that don't exist It's a "Buyer Beware" Atmosphere to be sure. A wise man once told me "It's not what you expect, It's what you Inspect"

Second Observation is that Jeff as a Business owner has made himself Avail to his clients here on TUG and except for the one somewhat Snarky response to Frank and Ace seems like he is all about resolving complaints as best he can. as a Small Business owner myself, I suggest anyone with a Problem concerning a deal with Sumday. Contact Jeff directly via PM or email and deal with the facts One on One in a professional manner. if there is a resolve to be had... that's your best shot. Save the BBB Complaints and the Public Forums as the last tools you pull out of the toolbox.

Now... Having said all that, there were many many very happy customers spoke up in response to the OP's post. BUT there were a few who had not so pleasant experiences they wanted to share. As a Business owner I would see that as an OPORTUNITY ! That's my .02 RT

 

[ace2000]

I don't have a dog in this fight, but I'd like to make a couple of obsevations...
I've never purchased from Sumday vacations, but have purchased 5 resales on Ebay from other companies. I've also been watching/shopping Ebay for timeshares for 6-7 years now. They ALL have ads with mis-information. some very minor, some describe a totaly different resort than is being sold! or have pictures of a sister property in another state.I've seen mention of onsite Tennis Courts/Golf courses/Casinos that don't exist It's a "Buyer Beware" Atmosphere to be sure. A wise man once told me "It's not what you expect, It's what you Inspect"

Second Observation is that Jeff as a Business owner has made himself Avail to his clients here on TUG and except for the one somewhat Snarky response to Frank and Ace seems like he is all about resolving complaints as best he can. as a Small Business owner myself, I suggest anyone with a Problem concerning a deal with Sumday. Contact Jeff directly via PM or email and deal with the facts One on One in a professional manner. if there is a resolve to be had... that's your best shot. Save the BBB Complaints and the Public Forums as the last tools you pull out of the toolbox.

Now... Having said all that, there were many many very happy customers spoke up in response to the OP's post. BUT there were a few who had not so pleasant experiences they wanted to share. As a Business owner I would see that as an OPORTUNITY ! That's my .02 RT

I'm not buying your logic completely. If a business states something in their ad - that is later proven wrong, then most customer-service oriented businesses would allow you to back out of a transaction, even after the purchase was made. Or provide some kind of fair reimbursement. In many cases, timeshare ads cannot be validated without a lot of work.

In the example above, vacationshare was getting the run-around... that was very clear. It does appear from the information that vacationshare gave us that his BBB complaint provided an extra push for Sumday to do the right thing. I wouldn't hesitate to follow that process with this seller. Just my two cents worth.

 

[roadtriper]

"If a business states something in their ad - that is later proven wrong, then most customer-service oriented businesses would allow you to back out of a transaction, even after the purchase was made. Or provide some kind of fair reimbursement"
I agree 100% ! my point was, your best chance to reach that outcome was to deal directly with the person who signs the checks! dealing with a sales/ cutomer service rep who most likely is paid on a sale based performance pay plan isn't. I'm sure in the BBB case stated ,that Jeff was the one who ultimatly resolved the situation. the same resolution could have been
reached without it going that far. in a previous life as a Service Manager of a good size Car Dealership I had more than my fair share of dealing with disgruntled Consumers. 99% of the time when you drilled down to the root cause of the problem it was something very minor that escalated due to poor communication and or an employee not stepping up to the plate and dealing with it from the get-go.
from the outside looking in, yours and the other situations presented all look like easy situations to rectify, and none of them were Big $$$ deals. that's why I stated as a business owner I saw them as oportunities! I also think Jeff is short sighted by not doing whats neccessary to clear up the 4 unresolved BBB complaints he claimed. if its standing between him and an "A" rating! IMHO sometimes even when dealing with a customer who is 100% wrong, or completly nuts. its best to just make it go away and move on. but agian just My opinion, and may be overpriced at .02 RT

 

[paxsarah]

Just to add an additional datapoint to the thread, I've bought three Wyndham contracts from Sumday. The first two came off without a hitch. The deed for the third has been sent back by Wyndham for errors and typos numerous times over the past six months. I can see online with the county that the newest corrected deed was filed a couple of weeks ago and I'm waiting for it to arrive in the mail from Sumday any time now. Which will again start my cycle of marking my calendar to call Wyndham to follow up, etc. I feel like everyone has a hand in dragging this out for so long: myself, for not doing my due diligence - I should have gone over the first deed (or at least the first time it was returned for errors) with a fine toothed comb; the previous owners, who apparently did not fully understand exactly what they owned nor are particularly detail-oriented about it; Sumday, for a business model that is only as good as the information provided by the previous owner (and relies on that owner's participation in every iteration of this deed) as well as a lack of a fine-toothed comb of their own; and Wyndham, who I get the impression (though I'll admit I have no direct evidence of this) is perfectly happy to flag the first error it finds and send the deed back, with no interest in catching any additional errors up front and instead letting the seller repeat the process over and over again until the deed meets its standards.

So, I'm weary of this process. I'm not irate, just tired.

Edit: The deed came today, and it looks good to me. The fifth time might just be the charm!

As an update to this, the contract finally showed up in my account today. Sumday was diligent enough to see this through, even if catching typos earlier on would have been the ideal solution. I got what I paid for.

 

[jatco]

Apparently, Buying vs Selling thru Sumday has different results..albeit, What you are buying and/or selling, market wise etal. Looks to me like the buyers have better results than the sellers of their TS via Sumday. - at least in my case...and still wondering where I stand with Sumday.
.
Delt with Jeff Brown @ Sumday, to send our dead, transfer of ownership and payment of their fee..($375.00) - upfront. When he received the docs and payment, he passed our 'file' over to another Rep., a Rob Toolen..for the 'next step'..(whatever that is..??) When I contacted Rob.. he advised me that he is not on the "Sales side" , so I asked who is?
Some time later, I get a call from a 'Josh', asking me questions that have been discussed and addressed earlier, about our usage and if deposited, etc. I made it clear to Jeff and Rob, that we havent used it, nor will be able to use it and that all PDS fees are up to day and that we just want to sell it. - I would think that, was pretty clear.
I havent had to chance to call 'Josh' back yet, but certainly will, asap.
.
So Im wondering what is going on with their Sales Department and their efforts to Sell one's TS.
.
Then of course there's that 'fine print'...re: "any bill, fee, tax and assessment received for 60 days after delivery of signed Deed ..etc.etc..! - Docs received on the 05April -.
.
So I really wonder where I stand with Sumday.
.
Obviously ..'results will vary depending on your situation'.. Right now, my situation seems to be in LaLa Land...
Not too happy with the way things are going with Sumday...(as my 'agent')...!
Hopefully, things will change
.
my rant for the moment..
Just frustrated.......!!

 

[jatco]

FINALLY, all has been completed..and we're Out of PDS...
Transfer completed to a new owner..
Jeff did help, followed-up with things...and finally, all is done.
Phew....!!

 

[chapjim]

Anyone ever ask Sumday how they close these deals so quickly? I'd do some research...

Also, the BBB gives Sumday a rating of F. Might want to check them out closely...especially if you're quick to recommend them.

http://www.bbb.org/southwestern-mis.../sumday-vacations-in-kimberling-city-mo-25324

Hmmm. I followed your link and Sumday has a BBB rating of C+. Not stellar but not an F either. And, it looks like Sumday tried to resolve complaints in a manner satisfactory to the complainant. For sure, they didn't just tell people to kiss off.

Read the complaints and ask yourself how you would respond.

 

[ace2000]

Hmmm. I followed your link and Sumday has a BBB rating of C+. Not stellar but not an F either. And, it looks like Sumday tried to resolve complaints in a manner satisfactory to the complainant. For sure, they didn't just tell people to kiss off.

Read the complaints and ask yourself how you would respond.

You're looking at an old post and you obviously have not read the whole thread. I've made several comments on the fact that the rating has improved.

At the time of the post you referenced, he had an F rating. Since then, Sumday has raised the rating to a current rating of C+. I would say buyer beware when dealing with this company, and just cover your bases.