38 reviews are posted on TripAdvisor -
https://www.tripadvisor.com/Hotel_R...ton_Grand_Vacations-Honolulu_Oahu_Hawaii.html
8 reviews posted on Yelp -
https://www.yelp.com/biz/the-grand-islander-by-hilton-grand-vacations-honolulu
There are several complaints about the elevators and mixed reviews on the pool.
Three separate comments regarding the elevators from TripAdvisor
Lobby is nice. Elevators are the absolute worst. I will never stay at this building again because of it. Whomever came up with the idea should 've taken out back and shot.
The idea is you enter your floor number and the system assigns you an elevator to get on. The problem is the system has no idea how many people are actually geting on and allows 5 different floors to be entered before assigning a different elevator to the next person to select a floor. So if 10 people are looking to get on elevator C to go to the same floor, they eat up all the space on elevator C. So the 4 other floors that were entered for elevator C will still make those stops even though the people that selected those floors never got on because they couldn't fit. So now those people have to wait for an elevator all over again and the people that did make it on to the elevator have to make all of those stops for people that never even made it on. There were times where we had to wait 5-7 minutes to get on an elevator. It's less painful to get on a cruise ship elevator than the ones at this property.
There are only 4 elevators servicing all of the hotel. You have guests coming and going all day long, guest checking in our out with lots of baggage, and sales people with perspective clients using the elevators. There were numerous times when the elevator arrived to pick me up and I could not get on because it was overcrowded. If you do not like waiting for elevators only use them at night or stay at a different hotel. I would stay here again but I would look at other hotels first because I don't like waiting for elevators.
A lovely property but a little too congested. The elevators were also the ones to the tour bus lobby which meant that large families with lots of luggage used them most of the day. When one stopped working, a trip from the tenth floor took forever.
Three separate comments regarding the pool from TripAdvisor
Pool is terrible. The material they used around the pool is far to slippery. Saw a few kids and adult slip in the little time that I was there.
One of the best features of the property is an infinity pool which is for exclusive use of Islander guests. It's a nice break from the heavy crowds at the main pools in the village and the beach. The entire pool deck area is very relaxing with a hot tub, lounge chairs, tables and an indoor hospitality suite with beverages, couches, tvs, etc. If staying in Waikiki, this is a great option to be close to the action.
The Grand Islander also has a pool of its own and its fabulous. No extra cost for sunbeds nor towel card needed if you stay there. There is also a lounge you could relax pre check in or after if you need to wait.