... live in U.K. Own at Westgate and want out. After 6 years of ownership we are using the resort this August for the first time so don't want to mess up our vacation prior to going but plan to speak to someone whilst on the ground if possible. If we have no joy we will try the same route as yourself via email so would be interested in the content of your email.
Being physically present on your Westgate resort property will not help you to communicate with anyone with decision making authority on "deedback".
With Westgate, "deedback" decisions are made at the
corporate level --- not by any resort manager, resort staff or any other on site resort
employees.
Be persistent. Westgate knows that because you live in the UK they have absolutely
no leverage over you if you chose to simply stop paying and just walked away. Accordingly, it's in their best interests to accept a "deedback" from a UK owner, rather than have no "collections" leverage and have to later initiate foreclosure after a period of receiving no fees. Less likelihood of success in a U.S. resident "deedback" request; Westgate
has collections ability in the U.S.
I would respectfully suggest using your upcoming week as planned and just as soon thereafter as is possible, initiate contact with Westgate corporate, very clearly indicating that you do
not plan to return to the resort and that you do
not plan on paying any more maintenance fees. Request specific
instructions on how to initiate and complete a "deedback". In other words, be assertive; don't be a "begging supplicant". Instead, present yourself as someone who is resolved and
already heading for the exits (one way or another) and who is just seeking directions to the quickest, mutually beneficial path to the exit doors. Good luck!
