Michelle731
newbie
- Joined
- Jan 10, 2017
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- Resorts Owned
- Lawrence Welk
Last year I booked 5 getaways at Marriott Canyon Villas in Scottsdale for myself and extended family. We had a fantastic time, and decided to repeat at Marriott Desert Springs Villas II, and I booked online, paid for, and received confirmations for 5 rooms. I just got a call from II saying Marriott has a policy that only allows 3 rooms to be booked at a specific resort at any one time. I asked how long this policy was in effect, she didn't know, but said at least a year. She seemed surprised when I told her I did it last summer and she said she "didn't know how that happened". I should have gotten a popup when booking notifying me, but I didn't get any such popup. She told me that 2 of the reservations could be denied when we arrive due to "Marriott's policy". I responded saying I would call the resort directly and Check with them. She told me that they may not be aware of the policy at the resort, but didn't want me to take the chance of being turned away upon arrival. I took her name and number and told her I'd get back to her after talking to my family. I did call the resort and talked to the reservation manager who assured me that she also had never heard of this policy, and would not turn away confirmed reservations. Obviously if a resort has not hear of this policy how can they deny a confirmed paid reservation? Has anyone encountered such a thing or heard of this policy?