Sandi Bo
TUG Member
- Joined
- Mar 22, 2011
- Messages
- 5,149
- Reaction score
- 4,772
- Points
- 498
- Location
- Omaha
- Resorts Owned
- Wyndham
Just returned from an awesome visit to Ocean Walk. The place looks great, the renovated rooms are nice. We had multiple rooms and chuckled at the duplicated pictures in every room - joked about moving all the surfboard pics to one room, girls on motorcycle to another, etc.
But oh my - the new checkin setup! I am fortunate to be on the "do not ask to tour" list. I had no idea how fortunate I was. Until I stood in earshot of some poor guest of owner checking in. As Linda has alluded to for other resorts, gone are the parking pass desks. It is now the duty of the person checking you in to sign you up.
At checkin, the guest was harassed to attend a presentation. When he kept saying no, they brought in the big guns. A "manager" to further explain the offer and convince the guest to attend.
This poor man, just trying to checkin for a few days. Wife and 3 kids in tow, one hanging on his leg, just wanting his key. How many times must someone say no?
He was offered a late check out (noon) if he attended. I didn't hear an offer for a better room. We are VIP platinum, we waited til after 4 for one of our rooms. If they can't make their commitment to provide rooms on time, I don't feel they should offer late checkouts as incentives to tour.
VIP privileges are all but gone. It was not clearly marked where VIP checkin is. The line I was told was VIP was slower than the non-VIP. We did get a newspaper.
Once past checkin and in your room, it's hard not to kick back, relax, and re-energize. Sure is a beautiful place. The summer band shell concerts are an added plus
But oh my - the new checkin setup! I am fortunate to be on the "do not ask to tour" list. I had no idea how fortunate I was. Until I stood in earshot of some poor guest of owner checking in. As Linda has alluded to for other resorts, gone are the parking pass desks. It is now the duty of the person checking you in to sign you up.
At checkin, the guest was harassed to attend a presentation. When he kept saying no, they brought in the big guns. A "manager" to further explain the offer and convince the guest to attend.
This poor man, just trying to checkin for a few days. Wife and 3 kids in tow, one hanging on his leg, just wanting his key. How many times must someone say no?
He was offered a late check out (noon) if he attended. I didn't hear an offer for a better room. We are VIP platinum, we waited til after 4 for one of our rooms. If they can't make their commitment to provide rooms on time, I don't feel they should offer late checkouts as incentives to tour.
VIP privileges are all but gone. It was not clearly marked where VIP checkin is. The line I was told was VIP was slower than the non-VIP. We did get a newspaper.
Once past checkin and in your room, it's hard not to kick back, relax, and re-energize. Sure is a beautiful place. The summer band shell concerts are an added plus