BocaBoy
TUG Member
- Joined
- Jun 5, 2009
- Messages
- 5,332
- Reaction score
- 410
- Points
- 368
- Location
- Wisconsin
- Resorts Owned
- Grand Chateau
Good luck with Customer Advocacy. They might be able to help. It seems the problem is that someone was looking at moving the points to your other account as a "transfer", which makes no sense. However, I now understand that this will not be an ongoing problem in future years, which is one big positive.Boca, from here on out all properties and all points will be in the 4xxx account and all will proceed as usual (I hope). However, as all these changes were happening in 2016 (it takes months to get this all done), I turned some weeks in our name, not in the trust, into destination points. Before we started changing everything all points were co-mingled. I could combine points from trust and non-trust properties seamlessly.
However, once we started to make changes they ripped the 2xxx and 4xxx accounts apart, moved all properties (eventually) into 4xxx, moved some points into the 4xxx account and going forward everything will be in 4xxx.
In the ripping apart, 8000 points derived from properties in our names, not the trusts, were left behind in the 2xxx account. There seems to be an incredibly long list of rules that they read to me that govern bankability and transferability of these points that are in the now closed-down 2xxx account. Basically if you transfer you can't ever bank, and if you ever bank you can't transfer.
I will try customer Advocacy, thanks for the tip. I mostly wanted to give others the heads up as they move properties into trusts that life will be much simpler if you do not have any points associated with the properties, as they will get "left behind" and become a headache. Not an insurmountable problem, but a stupid headache.