When I got in yesterday, I found four of my Thanksgiving reservations at Bonnet Creek were missing, with another one showing twice (same co-owner name, and same confirmation number). I logged in several times during the day and found the same results. The reservations I had that are now missing were for 3 bedroom Presidential reserve units (the units some other Tuggers have been excited to find and book!!). I actually saw one available and tried to book it, but the system told me I did not have enough points to book, which is a double whammy, because if they cancelled my reservations I should have points available to use.
So, I am hoping that the print outs of the reservations I made with my PR points for our big Thanksgiving trip will be sufficient to get my rooms back, but my confidence in the ability and willingness of Wyndham is at an all time low right now. Why would the insist on pushing out an entirely new platform on the heels of a 3 day glitch that resulted unplanned shutdown of the website? At what point do "owners" rise up and hit Wyndham with a class action suit?
I am on the phone right now, on hold. I plan to ask the VC to record my call, because I want action. I sure sound tough, don't I? At the end of it all, what are our options? My ownership has devalued so much due to Wyndham's efforts to limit the perks of Platinum users like myself, coupled with the incompetence of their reservation system.
