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The New Club Wyndham Website (General Discussion)

paxsarah

TUG Member
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Athens, GA
Resorts Owned
Wyndham Ocean Boulevard, Flagstaff, Grand Desert
Where you able to book a unit?
I can see them, when I select an arp unit I get an error...

I got as far as a 15-minute hold, but didn't follow through with booking.

IMG_0607.jpg
 

wed100105

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When I called yesterday they said they weren't meaning to let anyone in (until today). I said you think these people (saying they are in) are lying? In which the VC said it's not them letting people in - it's the system (artificial intelligence-I wonder if it's self healing)?

I'm a regular here on TUG. I'm not lying; I could get in when I tried last night. (I hadn't tried earlier.) I booked two reservations for next March at Governor's Green in Williamsburg. I clicked to upgrade if available on a reservation I have at Glacier Canyon for June 6.

I could not find any availability for summer at Glacier Canyon, but could find multiple units starting in September--including weekends which had been sold out up until the no overlapping reservations rule.

I trust 99% of Tuggers; I highly doubt any of them are lying.
 

scootr5

TUG Review Crew: Veteran
TUG Member
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Location
Second City
Resorts Owned
Marriott Grande Vista, Wyndham (points and Avenue Plaza Mardi Gras week)
I don't have a points history off the main tab, nor does that link to points history appear on any of my confirmation pages. Basically, I can't find any way to do one of the simplest things and see how many points I have.

Also, I still have a mystery "Alicia A******n" appearing as a co-owner on all of the drop downs, and my wife's name is nowhere to be found.

I called in, and my call was misrouted. I'm actually on the phone with someone from IT "triage" that has been working on the backend. He submitted a ticket to get the ownership info corrected, but he also can't find the points status screen. He's now transferring me over to one of his colleagues that has been working on the outward facing site to see if they can help me.
 

scootr5

TUG Review Crew: Veteran
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Marriott Grande Vista, Wyndham (points and Avenue Plaza Mardi Gras week)
I could not find any availability for summer at Glacier Canyon, but could find multiple units starting in September--including weekends which had been sold out up until the no overlapping reservations rule.

As of this morning, there were 1, 2 and 3 bedroom deluxe units for the weekend of New Year's Eve.
 

Lmcarr49

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Has anyone been able to get through to Wyndham this morning for those whose "account was not available at this time".
I still can't get in. I've been on hold with Wyndham for almost an hour and a half.
 

buckor

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I am still getting the "Your account is unavailable at this time" message.

Sent from my SAMSUNG-SM-J320AZ using Tapatalk
 

Lmcarr49

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I'm still locked out as well. I tried to change my password and the reset email never came.
I finally got through on the phone and they couldn't reset my password either. She told me to call back another day since they're actively working on the problem. She said they just got an email about the problem.
 

bendadin

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I finally got through on the phone and they couldn't reset my password either. She told me to call back another day since they're actively working on the problem. She said they just got an email about the problem.

Ugh! I guess that I can hang up now. That soundtrack was getting annoying anyway. :)
 

philb702

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As of this morning, there were 1, 2 and 3 bedroom deluxe units for the weekend of New Year's Eve.

If you have a chance, can you check to see if you see those (or any availability) at GC? It's showing completely booked for me through 2017. That can't be right.
 

Sandi Bo

TUG Member
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Mar 22, 2011
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Omaha
Resorts Owned
Wyndham
I held for 1 1/2 hours, been talking to someone now for over 1/2 hour.

They are fumbling around just like us. Registered another member (that's 4 now) that can't login in.

VC says most people can't get in (that's supposed to make us feel better as they work out the kinks).

VC is trying to book a room for me (with a VIP discount and it's not working). She suggested I wait 3 or 4 days and then try to book the room (as today is the first day the 50% discount applies). This is not a cancel / rebook - just tying to book an available room.

I said it concerned me to have her transact on my account when I've not been able to get in thus have not had a chance to compare pre to post conversion points, reservations, etc. And... she said no one can see their point balances right now. (Ok, do I feel better NOW)?

Again, I scolded them for not being ready and that they should not have gone live if they weren't ready. She assured me all new systems take time to work out these small kinks.
 

ilya

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I still can't get in. I've been on hold with Wyndham for almost an hour and a half.
I did get someone on the phone. Were not able to cancel or add a guest to a few of my reservations, but still not able to login myself. I did ask if this was a way they can now AUDIT more accounts. The people who are LOCKED OUT are accounts that were not up to date in payment. The people who get "account is not available at this time " is some glitch in the system. How many people are able to get online?
 

Braindead

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I just got off the phone. They are now telling everyone not to call back for 24 hrs. Just try periodically to access your account but don't bother us is their attitude.
I'm surprised I got in Saturday just fine right before the new site went back down.
 

ilya

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I just got off the phone. They are now telling everyone not to call back for 24 hrs. Just try periodically to access your account but don't bother us is their attitude.
I'm surprised I got in Saturday just fine right before the new site went back down.


Me too. What a ENHANCED VACATION EXPERIENCE this is..
 

asreiter

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I was told they locked some people out that were delinquent, and cancelled their reservations.

That is a lie......I'm current on everything and I'm locked out. Wyndham will pass the blame whenever they can
 

bendadin

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I was told they locked some people out that were delinquent, and cancelled their reservations.

I'm not delinquent. I just looked and they charged my fabulous Barclay Wyndham Rewards card on May 9th. They need a new excuse.
 

dagger1

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Houston
Resorts Owned
Hyatt Wild Oak Ranch, Hyatt Main Street Station, Hyatt Ka’anapali; Marriott Ko’Olina, Marriott Waiohai; Marriott Maui Ocean Club; Wyndham CWA points, Worldmark credits.
That is a lie......I'm current on everything and I'm locked out. Wyndham will pass the blame whenever they can
We are current... Just can't log in...
 

ilya

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I'm not delinquent. I just looked and they charged my fabulous Barclay Wyndham Rewards card on May 9th. They need a new excuse.
The new and old excuse. They just don't care. The same thing is happening as did before. The inventory is being taken up by selected people, and the upgrades too. (I am not blaming them) What Wyndham tried to prevent they just created BIGLY...
 

Avislo

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I did get someone on the phone. Were not able to cancel or add a guest to a few of my reservations, but still not able to login myself. I did ask if this was a way they can now AUDIT more accounts. The people who are LOCKED OUT are accounts that were not up to date in payment. The people who get "account is not available at this time " is some glitch in the system. How many people are able to get online?

As of this morning, am still able to get in and watch things. Took the plunge this morning. Can book through the entire process including the reservations section updating.
 

dagger1

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Hyatt Wild Oak Ranch, Hyatt Main Street Station, Hyatt Ka’anapali; Marriott Ko’Olina, Marriott Waiohai; Marriott Maui Ocean Club; Wyndham CWA points, Worldmark credits.
We are "resale" only. I wonder if any "VIP" accounts are "not available", or just "resale" accounts? Or maybe accounts are available in order of registration?
 

Free2Roam

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Maryland
Resorts Owned
Club Wyndham, Quarter House, a handful of East Coast beach resorts
We are "resale" only. I wonder if any "VIP" accounts are "not available", or just "resale" accounts? Or maybe accounts are available in order of registration?
I'm just a lowly Silver VIP member... I cannot get in. I registered for the preview site months ago and had no problems getting in pre-upgrade. I created a new login for one of the other owners... the login was created "successfully" but can't sign in using that one either.
upload_2017-5-22_11-11-56.png
 

sbthomas

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they just took down the points tab. It was under ownership but it was blank - just got the 'page not found' message. I called to find out my points balance because it is not allowing me to book something that I should have enough points for. She had trouble finding my credit pool points and then they were wrong! ugh! Why would you roll out a system if the points were not working???
 

Lmcarr49

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I was told they locked some people out that were delinquent, and cancelled their reservations.
LOL. Now they're making excuses. I'm current on my maintenance fees. Contracts are paid off.
 
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