Welcome to your ownership......

[cayman01]

So, I am at work and DW texts me the question, "When did we buy another Wyndham timeshare?" . Then a picture of the welcome letter with membership number (not ours) etc. The thing is....... we didn't buy anything else. What to do? Is the computer system so screwed up that it can't identify the proper purchaser of a contract?!?!

 

[Jan M.]

Did this come by email or snail mail? How is it even possible that your name and address are being associated with someone else's membership number? Obviously since you haven't bought anything it isn't a case of two letters stuck together or some other simple explanation.

OP have reported contracts showing in their accounts that don't belong to them. I've wondered if the points associated with those contracts were showing in their accounts too.

This new system is so screwed up that I'm wondering if any of our account information is safe!

 

[ilya]

Sounds like another round of audit.

 

[vacationhopeful]

Check your financial page of your member number online. Bet you are paying THOSE MFs and maybe even their LOAN.

Send a CERTIFIED LETTER demanding reimbursement of YOUR money ... and tell your bank that the Wyndham auto-draft is CANCELLED effective TODAY as they took unauthorized FUNDS for the months mention.

As MOST new buyers financed their purchase, YOU might have to change your bank account. I have a totally separate bank account and even a different bank which pays Wyndham via auto draft. Banks seem to suck money from one account to pay shortages out of another account ... different banks makes that so much harder.

 

[BellaWyn]

So, I am at work and DW texts me the question, "When did we buy another Wyndham timeshare?" . Then a picture of the welcome letter with membership number (not ours) etc. The thing is....... we didn't buy anything else. What to do? Is the computer system so screwed up that it can't identify the proper purchaser of a contract?!?!

Not the first, suspect you will not be the last, to experience this type of erroneous contract kerfuffle. It took WJ four months to get Title to fix a similar "mystery contract" that showed up in his account, all the while still being required to pay MF's on the points. Once corrected, no reimbursement of MF's have yet been sent.

To your original question.... yes, it's that screwed up.

 

[ronparise]

I had something similar happen. I got a welcome letter and the next day a $7000 bill for past due fees It was the transfer dept that was able to figure out what happened and get it fixed.

 

[wjappraise]

BellaWyn is correct, that I was shown to have a new contract of 108,000 with a "bonus points" of 308,000 points (silver VIP for two years for someone). It took four months to get that additional MF charge off my account. I have NOT been reimbursed the additional MF paid for those 4 months. Now, the reconciliation process (audit) is showing that I had too many points for 2016 and 2017. And, guess what, they want me to pay for those extra points, or surrender next year's points. And people wonder why we are so disillusioned.

 

[ilya]

Not the first, suspect you will not be the last, to experience this type of erroneous contract kerfuffle. It took WJ four months to get Title to fix a similar "mystery contract" that showed up in his account, all the while still being required to pay MF's on the points. Once corrected, no reimbursement of MF's have yet been sent.

To your original question.... yes, it's that screwed up.

I wonder how many elderly people this is happening to but have not noticed? The whole Wyndham system seems like intentional theft in every area. A company can not be this inept without a motive.

 

[WalnutBaron]

BellaWyn is correct, that I was shown to have a new contract of 108,000 with a "bonus points" of 308,000 points (silver VIP for two years for someone). It took four months to get that additional MF charge off my account. I have NOT been reimbursed the additional MF paid for those 4 months. Now, the reconciliation process (audit) is showing that I had too many points for 2016 and 2017. And, guess what, they want me to pay for those extra points, or surrender next year's points. And people wonder why we are so disillusioned.

What an ungodly mess. WJ, I admire the fact that you're handling the whole fiasco with such grace and aplomb.

 

[bobbyoc23]

I have NOT been reimbursed the additional MF paid for those 4 months.

How is that legal? Are you still in the process of disputing those fees? Four months of MFs on 108,000 points probably doesn't add up to very much, but the very notion of them not reimbursing you for their error is outrageous.

 

[vacationhopeful]

How is that legal? Are you still in the process of disputing those fees? Four months of MFs on 108,000 points probably doesn't add up to very much, but the very notion of them not reimbursing you for their error is outrageous.

If every owner PAID $238 extra every 3 year ... for improperly billed MFs by Wyndham ... that would be MILLIONS of dollars of EASY money (usually referred to as improper appropriation of another's MONEY ... is in plain and simple talk, stealing.)

 

[cayman01]

Well, that's 2 1/2 hours of my life I am never getting back. After interminable hold times, dropped calls, unhelpful OC I finally get an answer at Presidential Reserve. For a non-PR contract. Go figure. Long story short, we had two contracts in the pipeline at the same time. The PR one closed first, and a second EOY Bali Hai closed a couple weeks later. I called all the parties to give them the member number the EOY was to go under. Still Wyndham created a separate member account for the contract but placed it in the account we wanted all the time. So 6 weeks after we got the new points we get a welcome letter for an account that has nothing in it. Silos. PR cannot even find the new account. Doesn't exist in their system. Madness. How do you run a company like this?