Wyndham transfer time

[nicemann]

I was also missing points from my resale purchase (96,000). I was hesitant to call Wyndham but I am glad I did. They gave me the date Owner booked the reservation , amount of points used and travel date. This was really helpful knowing the owner made the reservation well before I purchased.

The resale agent responded immediately, title company contacted previous owner and we were reimbursed . We would buy from that reseller again.

Sounds like you had a good reseller. Hopefully Richelle's will be as good. When i was short my points when I purchased Wyndham would not give me any information on dates on which the old owner used them. They said it was confidential. Guess it depends on the rep you get.

 

[Richelle]

Sounds like you had a good reseller. Hopefully Richelle's will be as good. When i was short my points when I purchased Wyndham would not give me any information on dates on which the old owner used them. They said it was confidential. Guess it depends on the rep you get.

It seems like that is the case for a lot of situations with Wyndham. It depends on the rep you get as to what information you get, if it's correct information, or how helpful they are. "Individual results may vary" is the best way I can explain Wyndham to people.

I emailed the guy at the title company who I was working with. I told him that if the points are gone, the owner should reimburse me the maintenance fees I will be paying all year for something I cannot use. His response:

"Good afternoon Richelle,

I will reach out to the seller to let them know what you told me. I agree that they should pay the rest of the years maintenance fees at the least. Please allow me some time to reach them. They work a lot so I will start to reach them right now. I will let you know what they tell me. The company I work for does have access to booking you a reservation through RCI. If anything I book something for you through us. I will be in touch."


I explained why I need ed the points and that if he was going to book anything, it was going to be at the same resort my other reservations are at. His response:

"I will make this right for you. Allow me some time to get with the seller. I will be out of the office until Monday March the 14th. I should have some information from the seller. If not I can start looking to make that reservation for you."


He does sound like he means it when he says he wants to make it right. Part of me is hoping that Wyndham is wrong and I got yet another rep who doesn't know squat. If not, hopefully things will be made right some other way. In the meantime, I wait.


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[Avislo]

It seems like that is the case for a lot of situations with Wyndham. It depends on the rep you get as to what information you get, if it's correct information, or how helpful they are. "Individual results may vary" is the best way I can explain Wyndham to people.

I emailed the guy at the title company who I was working with. I told him that if the points are gone, the owner should reimburse me the maintenance fees I will be paying all year for something I cannot use. His response:

"Good afternoon Richelle,

I will reach out to the seller to let them know what you told me. I agree that they should pay the rest of the years maintenance fees at the least. Please allow me some time to reach them. They work a lot so I will start to reach them right now. I will let you know what they tell me. The company I work for does have access to booking you a reservation through RCI. If anything I book something for you through us. I will be in touch."


I explained why I need ed the points and that if he was going to book anything, it was going to be at the same resort my other reservations are at. His response:

"I will make this right for you. Allow me some time to get with the seller. I will be out of the office until Monday March the 14th. I should have some information from the seller. If not I can start looking to make that reservation for you."


He does sound like he means it when he says he wants to make it right. Part of me is hoping that Wyndham is wrong and I got yet another rep who doesn't know squat. If not, hopefully things will be made right some other way. In the meantime, I wait.


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Hope this is done and it worked out in your favor.

 

[foundyoubyaccident]

Well, I took a page from richelle, and said i need the points or the maintenance fees. I let them know whwn i talked to wyndham, they said that in oct of 2015 the former owners credit pooled over 400k. They eventually got back to me saying seller didnt use points. So i called wyndham yet again and requested another point audit. They came back with the 2015 credit pool. So i asked what use years, they said they could not tell, and finally gave the points to me. After over an hour long discussion. And another 1.5 research while i sat on hold.

 

[vacationhopeful]

Foundyoubyaccident...

Sounds like you have gotten this resolved. GOOD.

 

[Richelle]

Hope this is done and it worked out in your favor.

Nothing yet but the former owners do work a lot. They usually respond to requests over the weekend.


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[Richelle]

Well, I took a page from richelle, and said i need the points or the maintenance fees. I let them know whwn i talked to wyndham, they said that in oct of 2015 the former owners credit pooled over 400k. They eventually got back to me saying seller didnt use points. So i called wyndham yet again and requested another point audit. They came back with the 2015 credit pool. So i asked what use years, they said they could not tell, and finally gave the points to me. After over an hour long discussion. And another 1.5 research while i sat on hold.

Unfortunately the previous owners did not credit pool or I probably could have gotten them back. They used them reservations they already took. I'll have to see what the previous owners do. They violated the contract but I'm not sure what recourse the title company has, if any. Let's hope they are decent human beings and it's a simple mistake that they will make right. One can hope.


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[Avislo]

Unfortunately the previous owners did not credit pool or I probably could have gotten them back. They used them reservations they already took. I'll have to see what the previous owners do. They violated the contract but I'm not sure what recourse the title company has, if any. Let's hope they are decent human beings and it's a simple mistake that they will make right. One can hope.


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Thanks to both posters.

 

[Richelle]

So I got response back from the guy at the title company:

Good afternoon Richelle,

I received a message from them. They stated that they did not use the points. I spoke with the title specialist and this is what she told me.


Wyndham doesn't know why the points are not available in Richelle's account. The new owner needs to contact Owner Care 800.251.8736 Option 3 then 2. They need to request points audit. If Wyndham does not find that the reservations were made, or points banked thru RCI they will reinstate the points into their account.

Wyndham will be able to tell what what happened to the points. If the sellers used them Wyndham will tell you. Let me know ASAP what you find out.

Best regards, "

Gee, why didn't I think that????? I was so livid because I already told him I did that. So I politely responded back and told him that they did do an audit and they said the previous owner used the points. I decided to call owner care again and let them know what the previous owner said. The kind lady did some digging of her own and uncovered that the owners made a reservation on Feb 8th for Ocean Blvd with a checkin in August. The contract did not hit my account until Feb 24th. Regardless of how many points they had in credit pool, the reservations would have been made using the use year points first which were the 248k I was missing. So the good news is, they have a reservation they have not traveled on, so the points are not gone. I have it in writing from the title company that only 60k where borrowed from this years points, so I am owed 248k points. They can either cover my maintenance fees this year or have the previous owners talk to owner care about transferring 248k of those points used for the reservation to my account. Apparently these owners have or had a lot of points because they used points for air fare and car rentals. I cringed when I heard that. Waste of points. I past on what I learned to the title company. I told them that I wanted the previous owners to pay for the maintenance fees or for them to work with owner care to transfer those points to me. I'll take either one, but would prefer the points. I had to borrow from future years points to make the reservations i needed.

 

[Avislo]

So I got response back from the guy at the title company:

Good afternoon Richelle,

I received a message from them. They stated that they did not use the points. I spoke with the title specialist and this is what she told me.


Wyndham doesn't know why the points are not available in Richelle's account. The new owner needs to contact Owner Care 800.251.8736 Option 3 then 2. They need to request points audit. If Wyndham does not find that the reservations were made, or points banked thru RCI they will reinstate the points into their account.

Wyndham will be able to tell what what happened to the points. If the sellers used them Wyndham will tell you. Let me know ASAP what you find out.

Best regards, "

Gee, why didn't I think that????? I was so livid because I already told him I did that. So I politely responded back and told him that they did do an audit and they said the previous owner used the points. I decided to call owner care again and let them know what the previous owner said. The kind lady did some digging of her own and uncovered that the owners made a reservation on Feb 8th for Ocean Blvd with a checkin in August. The contract did not hit my account until Feb 24th. Regardless of how many points they had in credit pool, the reservations would have been made using the use year points first which were the 248k I was missing. So the good news is, they have a reservation they have not traveled on, so the points are not gone. I have it in writing from the title company that only 60k where borrowed from this years points, so I am owed 248k points. They can either cover my maintenance fees this year or have the previous owners talk to owner care about transferring 248k of those points used for the reservation to my account. Apparently these owners have or had a lot of points because they used points for air fare and car rentals. I cringed when I heard that. Waste of points. I past on what I learned to the title company. I told them that I wanted the previous owners to pay for the maintenance fees or for them to work with owner care to transfer those points to me. I'll take either one, but would prefer the points. I had to borrow from future years points to make the reservations i needed.

Good to hear that the issue is now on a path that may lead to a resolution.

 

[Richelle]

Good to hear that the issue is now on a path that may lead to a resolution.

One can hope.


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[Richelle]

Update:

New email front title company

"Good afternoon Richelle,

I just got off the phone with the Mr. John Doe. He is going to speak with his wife this afternoon and also give Wyndham a call. I just forwarded the email you sent me yesterday with the case number. He is going to give me a call tomorrow and let me know what they are able to find out. I told him he needed to cancel any reservations they have made with the 2017 points. I was very firm with him. I will let you know what they tell me when they call me tomorrow. I will do everything in my power to make this right for you. I will be in touch. "


Now it's time for the previous owner to do the right thing.


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[Richelle]

Update: The title company called and told me the previous owners would like to speak with me and if I wouldn't mind calling them. They called owner care to talk about getting those points transferred to my account, but surprise surprise, they told them they could not do that. Owner care is like a box of chocolates.... Anyway, I spoke with the previous owner and she is attempting to make the reservation for me under her account with me as the guest. That makes me nervous because the reservation could get canceled without me knowing and we are short a room. I don't think they would do it on purpose by them, but Wyndham has been known to screw a few things up from time to time. However, the reservation is 285k points and they only owe me 248k, so if all goes well, I end up ahead. Fingers crossed. Does anyone know, that as a guest, if the reservation gets canceled, will i get a notice?

 

[nicemann]

Update: The title company called and told me the previous owners would like to speak with me and if I wouldn't mind calling them. They called owner care to talk about getting those points transferred to my account, but surprise surprise, they told them they could not do that. Owner care is like a box of chocolates.... Anyway, I spoke with the previous owner and she is attempting to make the reservation for me under her account with me as the guest. That makes me nervous because the reservation could get canceled without me knowing and we are short a room. I don't think they would do it on purpose by them, but Wyndham has been known to screw a few things up from time to time. However, the reservation is 285k points and they only owe me 248k, so if all goes well, I end up ahead. Fingers crossed. Does anyone know, that as a guest, if the reservation gets canceled, will i get a notice?

No you will not, at least I never got the notices when I was a guest when the reservation was made. Every time I checked in they always had to update my information including email address because it was still under the owners info except for my name of course. Probably will just have to keep calling the resort every couple of week sot ensure the reservation is still there.

 

[Richelle]

No you will not, at least I never got the notices when I was a guest when the reservation was made. Every time I checked in they always had to update my information including email address because it was still under the owners info except for my name of course. Probably will just have to keep calling the resort every couple of week sot ensure the reservation is still there.

Thanks. She did make a reservation and said that she had to pool from future years points to make it, and was asking for the $78 she spent to pool her points. It's a good thing I'm slow, because if I would have figured it out there, I would probably have yelled at her. She made a reservation using my points. Since she does not want to give up that reservation to make mine, she had to pool points. She wants me to pay the pooling fee, so she doesn't have to cancel HER reservation that she made with MY points. Anyway, the guy at owner care offered a $78 credit for the maintenance fees so it would even out. I still don't like that she has control over my reservation, and I don't like giving her any money because of their mistake, but it's the best I could get. I let the title guy know that as soon as the credit hit my account, i would pay-pal her money. Hours later, I get a call from Owner care and the same guy I spoke to, left a message saying that he could not give me the credit he promised, and opened a case to research other options. The only way my patience can be any thinner is if you sliced it with a microtome.

 

[Avislo]

Thanks. She did make a reservation and said that she had to pool from future years points to make it, and was asking for the $78 she spent to pool her points. It's a good thing I'm slow, because if I would have figured it out there, I would probably have yelled at her. She made a reservation using my points. Since she does not want to give up that reservation to make mine, she had to pool points. She wants me to pay the pooling fee, so she doesn't have to cancel HER reservation that she made with MY points. Anyway, the guy at owner care offered a $78 credit for the maintenance fees so it would even out. I still don't like that she has control over my reservation, and I don't like giving her any money because of their mistake, but it's the best I could get. I let the title guy know that as soon as the credit hit my account, i would pay-pal her money. Hours later, I get a call from Owner care and the same guy I spoke to, left a message saying that he could not give me the credit he promised, and opened a case to research other options. The only way my patience can be any thinner is if you sliced it with a microtome.

Dang, she's good at what she does on getting every last penny of a contract.

 

[nicemann]

Thanks. She did make a reservation and said that she had to pool from future years points to make it, and was asking for the $78 she spent to pool her points. It's a good thing I'm slow, because if I would have figured it out there, I would probably have yelled at her. She made a reservation using my points. Since she does not want to give up that reservation to make mine, she had to pool points. She wants me to pay the pooling fee, so she doesn't have to cancel HER reservation that she made with MY points. Anyway, the guy at owner care offered a $78 credit for the maintenance fees so it would even out. I still don't like that she has control over my reservation, and I don't like giving her any money because of their mistake, but it's the best I could get. I let the title guy know that as soon as the credit hit my account, i would pay-pal her money. Hours later, I get a call from Owner care and the same guy I spoke to, left a message saying that he could not give me the credit he promised, and opened a case to research other options. The only way my patience can be any thinner is if you sliced it with a microtome.

I agree it's kind of dumb for her to be asking for the $78 since it was her fault she is having to now pool more points to make the reservation for you. I would be fighting that. If you makes you feel any better on the 37k extra in points she has to use to make the reservation it could save you a couple of hundred of dollars in MF. Now sure if it was a CWA but if it was you would be saving $227 between the HOA and program fee.

 

[Richelle]

I agree it's kind of dumb for her to be asking for the $78 since it was her fault she is having to now pool more points to make the reservation for you. I would be fighting that. If you makes you feel any better on the 37k extra in points she has to use to make the reservation it could save you a couple of hundred of dollars in MF. Now sure if it was a CWA but if it was you would be saving $227 between the HOA and program fee.

Well, they had already borrowed 60k of this years points. It's a 308k contract. I knew they borrowed 60k, and I was ok with that, because I was getting 248k. As it turned out, they had to pay the first two months of the years maintenance fees anyway (because they drug their feet with the paperwork), so that almost made up for it. So I guess I can still look at it like you are suggesting. In that case it's a $240 savings on MF, but she still has control over my reservation and can, six months down the road, decide she doesn't want to keep her end of the bargain, cancel the reservation, and there is nothing I can do about it.

Oh and I have been keeping the title company in on the loop. They decided to pay the $78. So that part is settled, but it irks me that she thinks I owed her anything when it's the other way around. Thankfully, I have a decent title company.

 

[nicemann]

Well, they had already borrowed 60k of this years points. It's a 308k contract. I knew they borrowed 60k, and I was ok with that, because I was getting 248k. As it turned out, they had to pay the first two months of the years maintenance fees anyway (because they drug their feet with the paperwork), so that almost made up for it. So I guess I can still look at it like you are suggesting. In that case it's a $240 savings on MF, but she still has control over my reservation and can, six months down the road, decide she doesn't want to keep her end of the bargain, cancel the reservation, and there is nothing I can do about it.

Oh and I have been keeping the title company in on the loop. They decided to pay the $78. So that part is settled, but it irks me that she thinks I owed her anything when it's the other way around. Thankfully, I have a decent title company.

That why when I was short points on my recent resell purchase I was happy to just get paid for the MFs because you are right she can just cancel the reservation and not too much you will be able to do about it. I didn't know the reservation was 6 months out. That would be a nervous 6 months for me. I am scared about rentals I make and it's only a month or two out from the date. Best of luck.

 

[Railman83]

Purchased on EBay Feb 12 in my account March 31. That is two separate contracts one for Las Vegas Grand the other for Lacascada. Flagstaff purchased 10 days prior is a no show as yet.