Madge - I am one of those that was "switched" at the last minute, along with half of our party. I was never asked "what can RCI do to make it up to you?" I was told "this is the way it is -- accept Mayan Palace or don't go." The way they could have made it up to me was to work a deal with the Grand Mayan that we could use their ammenities. Or find out what the reason was that half of us were being switched. I was simply told it was out of RCI's hands. End of conversation.