Adding Marriott Rewards Number to II Exchnage

I have never had any major problems in the past adding my Marriott Rewards number to an II exchange by calling 1-800-MARRIOTT. However we have a number of II exchanges right now and after talking with three different reps on two different days, I have been unsuccessful getting my number added. All have indicated that they can't add the number to a vacation club stay.

Has anyone else had any recent experience getting your number added to a reservation? If so, how recent was it?

did it earlier this week. not a problem. rep was happy to do it.

I have found it depends on who you get on the phone.

BUT - be sure to wait a couple of weeks after you get the exchange. The res. number will still be attached to someone else in Marriott's system until II tells Marriott about the exchange. At least this is what I was once told.

I have had trouble too - called at least 3 times - even called the Platinum Elite line and they could not do it. Said they did not have permission and the reservation was locked; I would have to give my MR # on check in.
I like to keep track and see all my reservations online in one place. Guess maybe I'll give it another try.
JP

Are you guys letting the exchanges breathe a bit? Like dougef said, waiting a bit for the transaction to fully clear in the system. How fresh are your exchanges?

I have run into the problems you are encountering. When that happens I call the property directly and ask the personnel there to do it. While we are on the phone I just give them a "by the way, could you..?" and ask them to note my villa request since we happen to be on the phone. That way I can kill two birds with one stone.

When I added my Marriott number to an exchange back in June, I called the resort as well, not the 1-800 number, and requested it with no problems too.

javabean said:

I have run into the problems you are encountering. When that happens I call the property directly and ask the personnel there to do it. While we are on the phone I just give them a "by the way, could you..?" and ask them to note my villa request since we happen to be on the phone. That way I can kill two birds with one stone.

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Beefnot said:

When I added my Marriott number to an exchange back in June, I called the resort as well, not the 1-800 number, and requested it with no problems too.

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I have several upcoming reservations that I want to add my MR number to, and while I have never had a problem in the past, if I do this time, I'll call the resort(s) directly. Thanks for the advice.

For the first time, I was not able to add our MR # for an II exchange into Oceana Palms for next May. It is the first exchange through our DC member account. After waiting about two weeks, I called the MR Plat line several times with no luck, and finally the last rep said that she called Oceana Palms directly and told me that they would add the number to the reservation. So I called OP to verify, and they said that the system wouldn’t allow them to add our MR #.

I may try again in a few months or just wait until check in, but I like being able to see all reservations online in our account.

I have an upcoming exchange at Newport Coast Villas in January, and just called them up directly. The agent asked my how I made the reservation, and when I told her it was via exchange, she told me that their systems don't receive reservation information until 30 days before the check-in date, and I would have to contact owner services to get my Marriott number added. So I guess when I called Desert Springs II in June to add my Marriott number for my July stay, it was within 30 days.

whats the point to adding your reward number to exchange? you dont get points do you?

I get reward points for charges during my stay and I also get Elite Nights credits for the 7 nights. This has made me Platinum Elite for three years in a row.
I have tried calling the resort directly and they said they would add my number on check in.

I made a reservation via II in my name for Manor Court. The confirmation indicated that my husband can check in without a Guest Certificate. We only use my husband's Marriott Reward account. I didn't even try to add my husband's MR number to the reservation because the names didn't match between the reservation and the MR account. I guess it was about 30 days before check in and I saw the reservation online for my husband's MR account. I wouldn't worry about not getting any credit for your stay. I too would like to see my reservations online for the account but it's no big deal - I'll just post it on my calendar.

NJMOM2 said:

I made a reservation via II in my name for Manor Court. The confirmation indicated that my husband can check in without a Guest Certificate. We only use my husband's Marriott Reward account. I didn't even try to add my husband's MR number to the reservation because the names didn't match between the reservation and the MR account. I guess it was about 30 days before check in and I saw the reservation online for my husband's MR account. I wouldn't worry about not getting any credit for your stay. I too would like to see my reservations online for the account but it's no big deal - I'll just post it on my calendar.

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I suppose one shouldn't worry about it if they don't want nights credits toward the next membership tier level. Otherwise, worry about it.

You can always give it to the resort at check in or have them look it up so you will get credit for the nights and room charges. That way my plan but some how before check in without me doing anything the resort matched the reservation to my husband's MR number. I would have made sure they had the MR number but you don't have to worry about it UNTIL check in.

I like for them to have my DH's MR # prior to check-in since he is Platinum Elite. This way they know in advance his status and his 500 bonus MR points are ready without asking for them. I know MR status is not supposed to matter with room assignment, etc., but it never hurts that they know in advance.

I definitely have gotten a better view/more requests filled for being a Platinum Member, so that is why I like my MR# to be there before check. When room control assigns villas a week before I think it might make a difference.

Email works everytime. <internet.customer.care@marriott.com>
Include your MR number, reservation number, name, and address. I've included multiple reservations in a single email and received credit for all.

brigechols said:

Email works everytime. <internet.customer.care@marriott.com>
Include your MR number, reservation number, name, and address. I've included multiple reservations in a single email and received credit for all.

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I am unsure of the email I have used but I log into my Marriott Reward account and using the email provided there, send the dates and resie number.
I always get an email response the next day that they have added the number and I can then see it in my upcoming stays when I check my reward account.

edit -Target: internet.customer.care@marriott.com - yup, that is the address I get a reply from.

It seemed to even help me, a silver member, to call to add my MR# to the reservation and then request specific unit location. The desk agent was very accommodating and put in the request to get just the room assignment that suited us best. Would she have done this with no MR#? Dunno, maybe.

krmlaw said:

whats the point to adding your reward number to exchange? you dont get points do you?

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You don't get points but you get credit for night stays. So that 7 night stay at a Marriott TS is the same as a seven night stay at a Marriott hotel. We got gold status because of our TS stays.

JPrisco said:

I definitely have gotten a better view/more requests filled for being a Platinum Member, so that is why I like my MR# to be there before check. When room control assigns villas a week before I think it might make a difference.

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I am curious how you would have quantified this? Did you compare it to villa assignments prior to being a Platinum member. None of the resorts have indicated in their request "pecking order" MR status.

I tried again today and had an interesting experience. We have five reservations total that need numbers attached. The rep was able to add the number to the first one (I had previously never given this confirmation). However, the rep could not add it to the other four. She indicated that they were saying they were MVCI reservations and the system would allow her to input the number but she couldn't finalize it. I even explained that the first one was also a MVCI reservation and she looked at it again and said something about it having a different rate code on it. Not sure what to make of this.

I will try the e-mail address though. If that doesn't work there is no problem adding it at checkin. We just like to have them all on one place on Marriott.com and also so we can receive the e-mail confirmations from Marriott.com that can be e-mailed to TripIt.

I've never had a problem. I just check in with my Marriott credit card and they always say they will report it to Marriott Rewards.

Years ago it was impossible to attach an MR number to any MVCI reservation but a few years ago that changed, when they started giving Elite Night credits for MVCI stays. Since then there's always been the possibility that we could come up against a rep who couldn't/wouldn't attach an MR number but the solution was usually to hang up and try again. Now it seems like things are reverting to the way they used to be, at least with II confirmations, and it would be nice to know why. What's different, again?

The problem I see with having to wait until check-in, for Platinum MR members anyway, is with the 500-pt Arrival Bonus (or whatever else is offered at the few resorts, like Maui Ocean Club, that give you a choice.) Usually what happens is that at the resorts which only offer the 500 MRP, the check-in packet they put together in advance will have a card in it confirming the 500 MRP. MR rules say that if a Plat is checked in without being offered the gift then $100 can be claimed by the Plat anytime prior to checking out. Now if the MR number can't be attached in advance, how can the resort be reasonably expected to know that the gift should be offered, that the card should be in the packet? They can't, and that means the member won't have any rights to claim the $100.

Hmmmmm. Anybody have a good MR connection to ask why this issue is once more a problem? I thought it had been semi-corrected four or five years ago. I'll ask Marriott Concierge over at flyertalk if no one else has a better contact.