Are you for real?
They disconnect without any communication or warning? And you graciously thank them? Does RCI live somewhere in an unknown cave? Something does not add up here.
Personally i think there are too many unanswered, repeating and vexing issues with RCI and their interest in using TUGS as a PR vehicle is not working anymore. It exposes the many issues publicly where prospective buyers and timeshare owners may feel that the need to dig deeper. One look at their misaligned focus advertising and loss of benefits, increased unsubstantiated charges, apparent abuse of deposited inventory - Its not surprising.