Rare but True
..... the sales people have nothing to sell and are even meaner than usual.
I just did a delightful visit with sales in a Wyndham location this week. The sales person was not in the least mean and only made helpful suggestions. We primarily discussed the changes happening in RCI, the status of our account (which has no reason to get "upgraded") and a quick review of all of the programs to insure that I was familiar with them all.
I also kept an ear up as to what was happening with the one other couple in the sales room -- different sales guy, and even interjected a comment or two when I was waiting for my salesperson to pull some information I requested. The male salesperson spent more time teaching the couple how to use their existing ownership (all resale), including the programs they already own, than trying to up-sell them. The couple left without purchasing more points and seemed happy with the information they received and their $50 AmEx card.
I'm also certain that the salespeople at this location are able to sell vacation ownership with little difficulty as their approach is respectful and reasonable. If I were unfamiliar with Wyndham (and TUG), new to timeshare and seeking vacation ownership, these would be the type of sales people that would probably get me.
Occasionally you get decent sales people. This particular Wyndham location is one of the most relaxed we've encountered. What may have made the difference is that my salesperson is also an owner of at least 10 years (certain of this because we know one of her family members -- also a WYN owner) so she was familiar with how the programs work first hand, including what occurs in the various sales offices.
I can't argue there are many Wyndham locations where the salespeople are just sleazy, for lack of a stronger adjective. Been there, hated it! But occasionally we get a good one (albeit rare) and I feel it's important to give kudos when it's deserved.
Caite
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