RCI-what an ordeal for ongoing search

irish · April 6, 2012, 02:40 PM

WOW!!! i cant believe the problems i had trying to get an ongoing search for a vacation for 2013..
the first girl put in the wrong dates... so i called back
the second girl put in the wrong room type and the wrong dates.. so i called back
the third girl finally got it right.. sort of .. then charged my credit card too much .. so i called again
the fourth person had me on the phone for 30 minutes trying to refund the overcharge to my credit card.. UNBELIEVABLE!!
THANK GOD i have a computer so i can check for mistakes.
and THIS is why i almost never use RCI!!!

sfwilshire · April 15, 2012, 02:24 PM

Quote:

Originally Posted by irish

THANK GOD i have a computer so i can check for mistakes.!!!

Forgive me for stating the obvious, but why not just do the request online so it is right from the git-go?

Sheila

carl2591 · April 15, 2012, 02:27 PM

Quote:

Originally Posted by sfwilshire

Forgive me for stating the obvious, but why not just do the request online so it is right from the git-go?

Sheila

same here..

magicmandr · May 2, 2012, 10:45 PM

Quote:

Originally Posted by sfwilshire

Forgive me for stating the obvious, but why not just do the request online so it is right from the git-go?

Sheila

I've been trying to figure out how to create an ongoing search with RCI through the HGVC-RCI portal. Is this possible?

JulieAB · May 3, 2012, 12:12 AM

Quote:

Originally Posted by sfwilshire

Forgive me for stating the obvious, but why not just do the request online so it is right from the git-go?

Sheila

Because it's problematic online too! I have the hardest time entering long date ranges. It always tells me I have dublicate resorts!

sfwilshire · May 3, 2012, 05:37 AM

Quote:

Originally Posted by magicmandr

I've been trying to figure out how to create an ongoing search with RCI through the HGVC-RCI portal. Is this possible?

Sorry. No experience with the HGVC portal. Maybe someone else will come along that knows.

Sheila

bnoble · May 3, 2012, 06:21 AM

IF the HGVC portal works like the Wyndham portal does---no, you have to call.

MichaelColey · May 3, 2012, 09:01 AM

Sadly, this type of service isn't uncommon from the front line VGs at RCI. I've had to call multiple times before they get stuff right, too. Web Support is MUCH better, so if I can justify anything as a web site problem, I'll try to use them.

Quote:

Originally Posted by JulieAB

Because it's problematic online too! I have the hardest time entering long date ranges. It always tells me I have dublicate resorts!

If you haven't tried lately, try again. I used to get that error almost all of the time, but since the last update a couple weeks ago, it doesn't seem to happen as often.

bnoble · May 3, 2012, 09:33 AM

FWIW, the dedicated Wyndham desk is usually competent as well. I've been pleasantly surprised.

presley · May 3, 2012, 11:39 AM

Quote:

Originally Posted by sfwilshire

Forgive me for stating the obvious, but why not just do the request online so it is right from the git-go?

Sheila

Quote:

Originally Posted by carl2591

same here..

There is no way to request an ongoing request in RCI Points.

bellesgirl · May 3, 2012, 12:15 PM

Quote:

Originally Posted by irish

WOW!!! i cant believe the problems i had trying to get an ongoing search for a vacation for 2013..
the first girl put in the wrong dates... so i called back
the second girl put in the wrong room type and the wrong dates.. so i called back
the third girl finally got it right.. sort of .. then charged my credit card too much .. so i called again
the fourth person had me on the phone for 30 minutes trying to refund the overcharge to my credit card.. UNBELIEVABLE!!
THANK GOD i have a computer so i can check for mistakes.
and THIS is why i almost never use RCI!!!

Whenever I use a guide, which isn't often, I tell them to hang on while I double check what they have done. Rarely do they get it right the first time, but if they know I am watching they usually get it right the second time. I only call if it is something I cannot do myself to begin with.

Conan · May 3, 2012, 02:23 PM

If you're having any problems creating the ongoing search online, call RCI and ask to be tranferred to their web support. They can talk you through it step by step.

JulieAB · May 3, 2012, 03:08 PM

Quote:

Originally Posted by MichaelColey

If you haven't tried lately, try again. I used to get that error almost all of the time, but since the last update a couple weeks ago, it doesn't seem to happen as often.

I was modifying an existing search to add more dates just yesterday and it gave me the error every time. I can't figure it out. Does it have a time span limit like 6 or 8 weeks?

MichaelColey · May 3, 2012, 03:37 PM

Quote:

Originally Posted by JulieAB

I was modifying an existing search to add more dates just yesterday and it gave me the error every time. I can't figure it out. Does it have a time span limit like 6 or 8 weeks?

I'm not sure. Each line can only cover something like 8 weeks. The calendar automatically shows the acceptable range when you're entering the ending date.

I was modifying a number of ongoing searches last week. All of them worked except for one. On that one (for the Villas at Disney's Grand Californian), I was entering a pretty wide-open search range. I was able to enter two sets of date ranges (about 4 months) but when I tried to enter a third set (to cover 6 months), it gave me the error. The third set of dates was far enough out that I just left it off for now.

kool_kat · May 3, 2012, 06:31 PM

Quote:

Originally Posted by magicmandr

I've been trying to figure out how to create an ongoing search with RCI through the HGVC-RCI portal. Is this possible?

No, you have to call HGVC.

April 6, 2012, 02:40 PM	#1
irish TUG Member BBS Reg. Date: Jun 6, 05 Location: NEW YORK Posts: 1,168	RCI-what an ordeal for ongoing search WOW!!! i cant believe the problems i had trying to get an ongoing search for a vacation for 2013.. the first girl put in the wrong dates... so i called back the second girl put in the wrong room type and the wrong dates.. so i called back the third girl finally got it right.. sort of .. then charged my credit card too much .. so i called again the fourth person had me on the phone for 30 minutes trying to refund the overcharge to my credit card.. UNBELIEVABLE!! THANK GOD i have a computer so i can check for mistakes. and THIS is why i almost never use RCI!!! __________________ In the end It's not the YEARS of your life that count It's the LIFE in your years.

May 3, 2012, 02:23 PM	#12
Conan TUG Member BBS Reg. Date: Jun 6, 05 Posts: 1,894 Resorts: Too many!	If you're having any problems creating the ongoing search online, call RCI and ask to be tranferred to their web support. They can talk you through it step by step. __________________ Man is no center of the Universe And working in an office makes it worse. Auden

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

May 3, 2012, 06:21 AM	#7
bnoble TUG Member BBS Reg. Date: Nov 14, 06 Location: The People's Republic of Ann Arbor Posts: 4,694	IF the HGVC portal works like the Wyndham portal does---no, you have to call.

May 3, 2012, 09:33 AM	#9
bnoble TUG Member BBS Reg. Date: Nov 14, 06 Location: The People's Republic of Ann Arbor Posts: 4,694	FWIW, the dedicated Wyndham desk is usually competent as well. I've been pleasantly surprised.