One week ago I deposited my Waterside by Spinnaker in Hilton Head, SC, 3 BR-3BA, Week 12 (spring break) into RCI. I received 26 TPU's for this deposit. Today I went looking on line and saw my week, Waterside by Spinnaker in Hilton Head, SC, 3BR-3BA, Week 12 (spring break) available to members for 47 TPU's. I couldn't believe it! I called and was told by a Guide, Connie, that there was nothing that could be done to change TPU's because they were set according to supply and demand blah, blah blah.
then in the next breath she tells me that the demand is higher than the supply in HHI at that time of year. WHAT!!
So I asked, keeping my cool, to speak to a Supervisor. James (the supervisor) came on the line and told me basicly the same thing. I told him I felt this was so unfair, giving me 26 TPU's and RCI asking 47. That's a 21 TPU difference! I paid $$$ for the week, pay maintenance fees yearly, paid for membership into RCI since 1994,....isn't there something you can do for a loyal member?? He said distinctly "NO". So I told him that II was now accepting Spinnaker Resorts into their membership and maybe next year I will give the week to them. He told me and I quote: "if you feel that is something you want to do then do it." He also told me that people are leaving II and coming back to RCI because II has too many problems. I think he's full of crap. How can you treat customers like this?? He said there was no way they will change the TPU's once they are in your account. I asked him why couldn't the tech. dept. make the change if the order came from a supervisor. Got no where. I am so pissed at RCI right now I could "spit". Sorry to go on like this but I had to get it off my chest.