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Cancel - Rebook

D

debrinkleyusa

TUG Member
Joined
Apr 26, 2008
Messages
67
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Location
Sahuarita, AZ
Good Day All,
I have been having difficulty using my VIP benefit of room size upgrades when I cancel and rebook on-line. Is this something I can do over the phone with the help of VCs?

Many Thanks,
DB
 
debrinkleyusa said:
Good Day All,
I have been having difficulty using my VIP benefit of room size upgrades when I cancel and rebook on-line. Is this something I can do over the phone with the help of VCs?

Many Thanks,
DB
Click to expand...

Yes. You can call a VC and have them do. Many Tuggers have mentioned having better success by having one of the VCs do the cancel rebook


Sent from my iPad using Tapatalk HD
 
Keep in mind though that there is always a chance you can lose the reservation entirely, even with a VC doing it.
 
Using the online website to execute a cancel/rebook, especially when the Wyndham call center is open, is probably too risky for any reservation these days.

If you cancel a reservation, it's taking over 6 minutes for it to show back up for us owners using the website.

If you, or a VC, cancel a reservation, it takes about 20 seconds for them to see it (and still 6 min or so for us).

Thus if you are trying to use the website, while the VC's are active -- the VC's have access to that reservation over 5 1/2 min before you do.

If you really want to do this yourself, I would strongly advise doing it before the call center opens, or after they close. I would not risk doing a cancel/rebook while the call center is open.

That said, the VC's are generally great to work with. Talk to them a bit to be sure you are comfortable with them - their levels of expertise do vary. I've had one VC (that I've gotten a few times) refuse to do a cancel/rebook. He said it would be collusion if he did. He said that's what his supervisor told him. I hung up and called back. No way I'd want to work with him, even if he did agree to try.

Overall, I like working with the VC's. These days, it's much faster and definitely more reliable. In the past, I could pick things up faster than the VC's, that is no longer true. With the new captcha screens and system changes I consider it a must to call in.

Good luck!
 
Sandi Bo said:
Using the online website to execute a cancel/rebook, especially when the Wyndham call center is open, is probably too risky for any reservation these days.

If you cancel a reservation, it's taking over 6 minutes for it to show back up for us owners using the website.

If you, or a VC, cancel a reservation, it takes about 20 seconds for them to see it (and still 6 min or so for us).

Thus if you are trying to use the website, while the VC's are active -- the VC's have access to that reservation over 5 1/2 min before you do.

If you really want to do this yourself, I would strongly advise doing it before the call center opens, or after they close. I would not risk doing a cancel/rebook while the call center is open.

That said, the VC's are generally great to work with. Talk to them a bit to be sure you are comfortable with them - their levels of expertise do vary. I've had one VC (that I've gotten a few times) refuse to do a cancel/rebook. He said it would be collusion if he did. He said that's what his supervisor told him. I hung up and called back. No way I'd want to work with him, even if he did agree to try.

Overall, I like working with the VC's. These days, it's much faster and definitely more reliable. In the past, I could pick things up faster than the VC's, that is no longer true. With the new captcha screens and system changes I consider it a must to call in.

Good luck!
Click to expand...

I ask them if they know what they are doing. and so far they have all said they do, and they have all gotten the job done

whats the best technique for cancelling in one account and re booking in another?

I havent done this yet but I will. I have in excess of 10 ARP reservations in one account When I cancel and rebook some will have to be booked in another account so as not to violate the 10 reservations rule

Can a VC have 2 accounts open at the same time? if not maybe I cancel and the VC books
 
You could have your one account open online and cancel yourself. Then have the VC book over the phone the new account.

I have worked with another account holder where I picked up there weeks, and we just made a three way call.

It is easier to cancel yourself and just have the VC ready to rebook when it becomes available online.
 
I have had my account open online and cancel and the VC on phone immediately pick it up and also had me on phone as one account and wife on phone with the other. Always is bit of risk but worked both times.
 
Eyes Playing Tricks.

debrinkleyusa said:
Cancel - Rebook
Click to expand...
At 1st I thought it said Cancel - Reebok, as maybe something involving sneakers.

Sheesh.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​
 
AwayWeGo said:
At 1st I thought it said Cancel - Reebok, as maybe something involving sneakers.

Sheesh.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​
Click to expand...

ew

And from a fellow Fairfax County resident!
 
ronparise said:
I ask them if they know what they are doing. and so far they have all said they do, and they have all gotten the job done

whats the best technique for cancelling in one account and re booking in another?

I havent done this yet but I will. I have in excess of 10 ARP reservations in one account When I cancel and rebook some will have to be booked in another account so as not to violate the 10 reservations rule

Can a VC have 2 accounts open at the same time? if not maybe I cancel and the VC books
Click to expand...

Ron - it is ALWAYS easier if you do the cancel yourself and the VC is only looking for the availability (that you are about to create by canceling). That's true whether you're canceling and rebooking in the same account or a different account.

Where it's a little trickier is when you want them to upgrade, then pick up the smaller unit again. It's harder for them to find the reservation to upgrade, especially in an account like yours with several hundred reservations in it. The good ones are usually able to do so without too much trouble.

I do also recommend checking after the points required to book show up. I've had it happen that one VC somehow had the wrong number of points used for the cancel/rebooked reservations - by a very significant amount. So definitely check after the fact since it is possible for the incorrect number of points to be used.
 
debrinkleyusa said:
Good Day All,
I have been having difficulty using my VIP benefit of room size upgrades when I cancel and rebook on-line. Is this something I can do over the phone with the help of VCs?

Many Thanks,
DB
Click to expand...

I always used to cancel and rebook online myself. I seldom do that anymore due to the changes.

Sometimes, something you cancel does not show up again until the next morning. This can be quite alarming as you may think you missed it. So even when the CC is closed, it is not necessarily a "safe" time to try it online.
 
Sandi Bo said:
I've had one VC (that I've gotten a few times) refuse to do a cancel/rebook. He said it would be collusion if he did. He said that's what his supervisor told him.
Click to expand...

Good Lord, perhaps this VC has a future in sales!

Utter hogwash. What I have heard from one experienced VC, is that they don't receive "credit" for a reservation if there is also a cancellation. They are scored based on certain performance metrics, and a long call doing a series of cancel/rebooks can hurt their score. So that one showed impatience and became less and less cooperative so I figured time to move on. No doubt that was the exact reaction she was hoping to elicit.
 
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