caribbean
TUG Lifetime Member
Booked a flight to Bahamas for next week, way back in October with US Air. Two of the 4 segments are on Bahamas Air. In Feb I got an e-mail notifying me of a time change on 3 of the 4 segments. The new times worked better. Since I am now a week away, I went online to check status and noticed that our seat assignments were missing on two segments. Got me to looking further and found that they had switched from a 737 to a Dash-8 which was not acceptable. I hate flying on those small planes.
I called and spoke to a nice rep and explained that I had specifically chosen flights on all large planes. She told me I could switch for $200 + differences in charges, but I would have to do it in person because I have paper tickets. She then told me I could have switched flights if I had called back in February. I nicely explained that they had informed me of the time change, but nothing was said about the different aircraft. She put me on hold and got supervisors approval to switch us to the direct flight back. Leaves later in the morning and gets us in at the same time. SUPER!!! Just wanted to pass on a good airlines story. Made my day.
I called and spoke to a nice rep and explained that I had specifically chosen flights on all large planes. She told me I could switch for $200 + differences in charges, but I would have to do it in person because I have paper tickets. She then told me I could have switched flights if I had called back in February. I nicely explained that they had informed me of the time change, but nothing was said about the different aircraft. She put me on hold and got supervisors approval to switch us to the direct flight back. Leaves later in the morning and gets us in at the same time. SUPER!!! Just wanted to pass on a good airlines story. Made my day.
