We stayed at the Hilton Elara this last weekend. Our first impression of the location is, we loved it. We stayed on the 36th floor in the 1 bedroom grand room, which is the unit with the projector TV.
Here is a PRO/CON list
PRO
The location is great, it is connected to the Miracle Mile so tons of shopping and food right out the door.
No smoking inside hotel.
Room was the remodeled room and was nice.
Pool area is nice with a bar, cabanas and is large enough to lap swim. The entire time we were at the location I only saw 20 – 30 people at the pool.
Staff was nice, friendly and helpful.
CON
The projector TV audio comes from the flat panel TV that is mounted on the wall close to the screen. The light from the TV is very distracting and I am surprised that no one saw this as a problem during the remodel.
The jets in the tub would work only one time then a plumber would have to be called. He would open the panel, disconnect and reconnect some wires and the tub would work for one more bath.
Purchased an in room movie, which is an on demand streaming type movie system. In theory it would be nice, you can pause the movie, rewind, fast forward, but the movie was choppy and would stop and try to buffer. It made it to two minutes and then just went black screen. I rewind the movie and started it again, but only made it about 5 more seconds further.
New Owner Orientation/Sales Pitch
I am a new owner and this was our first reservation into HGVC. Prior to arrival I was called and invited to what was told to me as a new customer orientation, but turned out to be a sales pitch. They offer you three options for attending this meeting, 20,000 HHonors points, $100.00 gift card to 25 restaurants in Vegas or 3 VIP tickets to a show. During the presentation we were told that HGVC is taking over the Cosmopolitan in about two more years. When they found out we bought resale the meeting pretty much ended and was told, “You’ll never buy from us, so there is no need to continue.” The sales person wanted to know why we wasted our time with the meeting, which we explained they sold it as a new owner orientation. The sales person also explained that we were missing out from not purchasing directly from Hilton and we can never become Elite, which I already knew from this message board. She also tried to scare us by saying, "And you own an affiliate location so if Hilton wants to dump you they can and your out of luck." The manager did offer us 7,000 points single use that can only be used at 8 select locations for $1,695.00.
So overall we had a great time and would go back, just skip the sales meeting next time.
Here is a PRO/CON list
PRO
The location is great, it is connected to the Miracle Mile so tons of shopping and food right out the door.
No smoking inside hotel.
Room was the remodeled room and was nice.
Pool area is nice with a bar, cabanas and is large enough to lap swim. The entire time we were at the location I only saw 20 – 30 people at the pool.
Staff was nice, friendly and helpful.
CON
The projector TV audio comes from the flat panel TV that is mounted on the wall close to the screen. The light from the TV is very distracting and I am surprised that no one saw this as a problem during the remodel.
The jets in the tub would work only one time then a plumber would have to be called. He would open the panel, disconnect and reconnect some wires and the tub would work for one more bath.
Purchased an in room movie, which is an on demand streaming type movie system. In theory it would be nice, you can pause the movie, rewind, fast forward, but the movie was choppy and would stop and try to buffer. It made it to two minutes and then just went black screen. I rewind the movie and started it again, but only made it about 5 more seconds further.
New Owner Orientation/Sales Pitch
I am a new owner and this was our first reservation into HGVC. Prior to arrival I was called and invited to what was told to me as a new customer orientation, but turned out to be a sales pitch. They offer you three options for attending this meeting, 20,000 HHonors points, $100.00 gift card to 25 restaurants in Vegas or 3 VIP tickets to a show. During the presentation we were told that HGVC is taking over the Cosmopolitan in about two more years. When they found out we bought resale the meeting pretty much ended and was told, “You’ll never buy from us, so there is no need to continue.” The sales person wanted to know why we wasted our time with the meeting, which we explained they sold it as a new owner orientation. The sales person also explained that we were missing out from not purchasing directly from Hilton and we can never become Elite, which I already knew from this message board. She also tried to scare us by saying, "And you own an affiliate location so if Hilton wants to dump you they can and your out of luck." The manager did offer us 7,000 points single use that can only be used at 8 select locations for $1,695.00.
So overall we had a great time and would go back, just skip the sales meeting next time.
