RCI lied ... ??
When I called RCI, I was told that I must have canceled the exchange since RCI never cancels an exchange without consulting with the Exchanger.
I am now communicating with Sheri Carte via feedback@RCI who indicates she is a supervisor. I must say that I am disappointed. I am now being told that someone from RCI called me and spoke to me about violating the 1-in-4 rule and that I was offered another resort but I declined and asked that my ongoing search be canceled and that I be refunded my money! This is absolutely false and I am appalled that RCI would make something like this up!
Sheri tells me that I am in violation of the 1-in-4 rule for Mayan resorts since I exchanged into the Grand Mayan Riviera Maya in Dec 2005. My exchange in Dec 2005 was for an owner deposited week. My confirmed exchanged into the Grand Mayan Los Cabos, Dec 2008, was for a bulkbanked (promotional) week -- I am assuming it was promotional because there were two months worth of units available (back-to-back) AND furthermore, it is not the same location as the Grand Mayan Riviera Maya which is the specific location I am restricted from exchanging into for for years according to the 1-in-4 rule.
I referred her to Madge's response
here where she indicates the difference in treatment between owner deposited vs. promotional units:
"Mayan has two types of properties in RCI's exchange system:
1. Deposited units representing owners (1009, 1294, 2984, 4125, 4350, 7486, 6483, 6866, 6973, 6982, 6823)
2. Promotional units provided by the resorts to generate sales (6631, 6632, 6633, 6634, 6635, 6636, 6860, 6867, 6974, 6983, 7491)
The rules are different for these two groups. Following are the highlights:
Group 1 --
One-in-four rule is applied per individual resorts - not to entire group of resorts. One additional concurrent or consecutive week is allowed within 4 years. One-in-four rule does apply to internal exchanges, even if a Mayan deposit is not used."
I know, I know -- it is 1-in-5 now ... maybe that is where they are getting me. Can someone confirm? I'm ok if they have to cancel my exchange because I am in violation of the 1-in-4 rules. But they have outright lied about speaking to me about this and made up additional details about the conversation (that never took place.)
I have also read something about Grandfathering of the 1-in-4 rules. I think I need clarification from someone (maybe a 2nd level supervisor .. which I am still not comfortable with.)
Sheri's response is that there are no "promotional weeks" at the Grand Mayan -- that they are ALL owner deposited weeks. I think someone doesn't have their information straight and it is EXTREMELY FRUSTRATING. This and the fact that someone lied about speaking to me (or they have their information wrong, that is possible but it doesn't look like they are going to admit it.)
If there are no promotional weeks at the Grand Mayan, I guess what Madge posted is false information (I doubt it.)