Have you been able to book your Myrtle Phase SBP weeks online?

I get the same response each time.

Sorry, we are experiencing technical difficulties. Please try again later.
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I am NOT happy. I wanted to book a few weeks tonight. This is ridiculous. I hope everyone is having the same problem; otherwise, some people are able to book ahead of me by 9 hours, which is how long I have to wait to be able to make the phone call.

Suggestion: Send a message to Vistana from the reservation dashboard right now (including the time) to document that you have been shut out by the system.

DeniseM said:

Suggestion: Send a message to Vistana from the reservation dashboard right now (including the time) to document that you have been shut out by the system.

Click to expand...

Thanks for the suggestion, and I did exactly that. I am so livid, I cannot even think straight right now!

I used Chrome and IE, and I will try Edge on my other computer. I am so frustrated!

Are you trying to make a midnight reservation? It isn't midnight yet.

It is 11:32 Eastern.

I was trying to book 6/23 now, and then 6/24 at midnight Eastern Time. The two bed lockoffs are already gone for 6/23. I see availability for a 2 bedroom, but I cannot book it. UGH!

I paid multiple maintenance fees three days ago online and had no problem doing that!

I would keep trying - things often bog down, and then open up again.

But a few minutes before midnight, sign off, and then back on again, and get set up again, but don't click FIND AND RESERVE until midnight Eastern.

Don't even do a trial run, because if you do, the system has to back you out of it, before you can put in a search after midnight.

Still cannot book anything. I see availability and go to reservation details, there is a pause, then the same dreaded message.

No 2 bed lockoffs showing at all on for either date. Darn it! I need to book lockoffs too.

Another evening, and still I cannot book anything online. Nothing at all. Same error message.

I talked to Tunicia (unsure of the spelling) in resolution services this morning, or whatever it's called, and she is going to get back to me in a few days. So disappointing.

There were no 2 bed lockoffs showing for the 23rd, 24th and 25th of next year, no even on the dot of midnight Eastern. Something is up with that. I need to book some of those, but unfortunately, I cannot even book the regular 2 bedrooms I see online.

Other people have an unfair advantage over me in booking these weeks at night. I am not a happy owner right now.

Duplicate post

rickandcindy23 said:

Another evening, and still I cannot book anything online. Nothing at all. Same error message.

I talked to Tunicia (unsure of the spelling) in resolution services this morning, or whatever it's called, and she is going to get back to me in a few days. So disappointing.

There were no 2 bed lockoffs showing for the 23rd, 24th and 25th of next year, no even on the dot of midnight Eastern. Something is up with that. I need to book some of those, but unfortunately, I cannot even book the regular 2 bedrooms I see online.

Other people have an unfair advantage over me in booking these weeks at night. I am not a happy owner right now.

Click to expand...

Did you hear from Vistana? I am getting ready to book two 2 BD units. I'll post if I have issues.

I cannot book anything, at any time of day, because I get that message every time. This isn't going to be good for me....

Sorry, we are experiencing technical difficulties. Please try again later.
CALL FOR ASSISTANCE

You may have an issue on your computer. Did you use other computers/devices?

sptung said:

You may have an issue on your computer. Did you use other computers/devices?

Click to expand...

Yep. I used Rick's ipad with Safari, his computer with Firefox, my tablet with Google Chrome, my laptop with Google Chrome,and my old laptop with Edge.

The problem is we own too many weeks in our account. I know that's it, but no one will say it aloud. The little wheel turns after I select a week, and then I get the message above in red letters. It's as if the computer doesn't know which week to select. I have paid the maintenance fees on most of our weeks.

The IT people are supposedly working on it. I doubt anything will get fixed. I have confidence that Treniecia (correct spelling of her name) is doing all she can. She has already called me once and is going to call again on Tuesday or Wednesday, and I think she will follow through, I have confidence. She agrees this gives others an unfair advantage, and I pay a lot of fees, so I shouldn't be blocked for owning too many weeks.

When one owns multiple weeks, the system gives a choice to you of which week to use for a particular reservation. I believe therein lies the problem. There are too many weeks to list to choose which one to use. So owning two or three weeks is different from owning, for example, 20 of a particular unit type. There may not be enough room to list 20. I don't know. I am guessing.

Not sure if it is helpful, but I went in and checked for my (plantation phase) unit. All the screens are different now, but it seems to work. I went right through until I had to confirm and it seemed to work. Just didn't confirm a week I didn't want.

I only have one week.

I hope you get the issue resolved. Let me know if there is anything I can check for you to help.

Craig

rickandcindy23 said:

When one owns multiple weeks, the system gives a choice to you of which week to use for a particular reservation. I believe therein lies the problem. There are too many weeks to list to choose which one to use. So owning two or three weeks is different from owning, for example, 20 of a particular unit type. There may not be enough room to list 20. I don't know. I am guessing.

Click to expand...

Don't mean to add frustration, but I own 14 Vistana VOIs at different resorts. Two of them at SBP. I tried a dummy SBP reservation (stopped just before completing it) and it worked for me using safari on an iPhone.

It sounds like you may own 20 units of the same type? That could be a problem but it does not seem to be a problem if you own several units at different places.

I think I am going to have problems booking the 1 br SBP. The 2 br units that I need show up online but it won't show me 1 br's unless I specifically ask and then it wants to charge in SO's and tells me my window isn't open yet.