• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

We need you

Ask DAE

TUG Member
Joined
Apr 16, 2007
Messages
222
Reaction score
3
Points
228
Hello TUG members. It occurs to us that while we continue to enhance our services and offers, that we need to hear from timeshare owners who really know their stuff!

You folks on TUG have always given us great feedback and insight and as such, we want to get MORE.

I would love to hear from you concerning Facebook... We have a page on Facebook with only 350 followers! But we have over 100k members in North America alone! We are going to launch a series of promotions and email mentions to our owners in the months to come to get more folks following us and getting some real time offers and information from our facebook presence. We would love to get your feedback both here and on our Facebook page. What do you think might be a compelling message for timeshare owners to come see us there?

Also, as you know, we rely on customer deposits to maintain a robust inventory pool of vacation weeks. The earlier we can convince our members to deposit the better off the entire member base is! It creates a better variety of offers and gives all members better choice in vacations over a greater period of time. What would get you to deposit your week 6 months or more before the check in date? We would love to hear from you!
 

csxjohn

TUG Review Crew: Expert
TUG Member
Joined
Apr 25, 2012
Messages
6,551
Reaction score
134
Points
348
Location
North East Ohio
Resorts Owned
Tropic Shores Resort, Bluegreen points
I use face book mainly to get real time info on which of my favorite musicians are playing where and who's going to see what.

I also keep an eye on different functions that the Cleve. Blues Society is doing but again that related to music and needs to be real time.

I "liked" the DAE face book page a while ago but I really don't go to the page very often because there is no time sensitive material that I need there. What I really need from you is on your web site.

I also see that 2,942 people have "liked" your page. I'm not seeing the 350 figure you mention but then again every time FB makes an "improvement" it's harder and harder for me to use and figure out.

As far as early deposits I often take advantage of the 2 exchanges that you offer for a deposit 6 mos. or more away. In fact I changed a ressie earlier this year to a fall week to get the extra exchange.

I hope this helps with what you are asking.
 

csxjohn

TUG Review Crew: Expert
TUG Member
Joined
Apr 25, 2012
Messages
6,551
Reaction score
134
Points
348
Location
North East Ohio
Resorts Owned
Tropic Shores Resort, Bluegreen points
I just realized that you have more than one site. I "liked" the DAE page and did not know the DAE USA page existed. More FB confusion for me.
 

x3 skier

TUG Review Crew: Veteran
TUG Member
Joined
Apr 17, 2006
Messages
5,266
Reaction score
2,295
Points
649
Location
Ohio and Colorado
Resorts Owned
Steamboat Grand, The West,
Raintree and, formerly, The Allen House
Never used Facebook and have no intention to ever do so.:zzz:

Cheers
 

klpca

TUG Review Crew: Veteran
TUG Member
Joined
Sep 11, 2006
Messages
8,273
Reaction score
7,280
Points
749
Location
CA
Resorts Owned
SDO, Quarter House, Seapointe, Coronado Beach, Carlsbad Inn, Worldmark
I just found your Facebook page - and it wasn't as easy as it could be. I could only find it if I searched "DAE - USA", which I wouldn't have figured out if John hadn't mentioned it. So I'd find out from Facebook if you can have more than one way to search. (Search DAE, search Dial An Exchange)

Also, I went to your website and didn't see a link on the home page to "like" you on Facebook. (It could be there but I couldn't find it - but I haven't had my coffee yet). I did see that you had a link at the bottom of your emails and that is good, but perhaps make it more prominent in a future mailing?

Then there's always contests. My sister's small insurance business has a monthly drawing and they give away ipad mini's. I'd try something like that for a few months just to get some traction on Facebook - give away a free bonus week or something. I also like the suggestion mentioned earlier of 10% for liking you on Facebook.

People on TUG love it when someone from a company takes the time to post on the bbs and answer questions, so that's another avenue that will raise your profile and you'll probably gain some interest from that activity. I know that there are some special rules about businesses posting on TUG with respect to self promotion, so you'll want to double check on those rules. I'm not sure if it's ok to put something like "like us on Facebook" as your signature line, but if it is that might work.

Good luck to you. I really like working with your company and I hope that you continue to be a successful alternative to the big exchange companies.

Btw, I think that getting a 2 for 1 deal is the best way to encourage early deposits (and 3 for 1 is even better!).
 
Last edited:

rhonda

TUG Review Crew: Veteran
TUG Member
Joined
Jun 6, 2005
Messages
3,342
Reaction score
958
Points
498
Location
San Diego, CA
Resorts Owned
Worldmark, DVC, Grand Pacific Palisades // Gone: Warner Springs Ranch, Seapointer (SA), WinPointVIP (?)
Never used Facebook and have no intention to ever do so.:zzz:
+1 (me, too!)

I'd suggest continued improvement of your own company website rather than throwing out random micro-blogs on FB. I'll try to find my login to your site and have a quick cruise around. I'm hoping I find the site easy to navigate from the iPad. If the iPad will retain my login info -- all the better! (Make it super easy for me to visit, explore and commit to an exchange or rental!)

Edited to add:
I've logged into your site at daelive.com. I'd like to be able to sort or filter the search results by clicking on the column headings.

Edited a second time to add:
The iPad interface failed my test of retaining my login. As my login is a number assigned to me (not easy to remember) -- it inhibits my desire to login. Basically, unless the login is either super easy to remember (an email address, perhaps??) or retained by the browser -- just forget about my visiting your site.
 
Last edited:

presley

TUG Review Crew: Expert
TUG Member
Joined
Aug 20, 2011
Messages
6,313
Reaction score
1,121
Points
448
Being that I don't use Facebook, the best info for me would come directly off of these forums. If you run a deposit special, post about it.
 

Bernie8245

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
312
Reaction score
50
Points
389
Location
Saint Charles, Missouri
I am another that does not use facebook and probably never will, however I visit daelive.com regularly.
Bernie
 

DebBrown

TUG Lifetime Member
Joined
Jun 6, 2005
Messages
2,542
Reaction score
169
Points
548
I'm not a huge Facebook fan but I do use it now to promote a local dog park project. I'm not sure why I would want to get DAE info from facebook. I'm familiar with the website and get occasional newsletters. I deposited 3 weeks with the 2-for-1 deal earlier this year and all I really care about right now is getting my exchange requests filled. I'm not anxious to deposit my 2014 weeks since I now have 6 weeks already on deposit.

So... while I think the promotions may have helped DAE. Actually getting exchanges is what will keep me coming back.

Deb
 

gomo2010

TUG Member
Joined
Nov 23, 2012
Messages
31
Reaction score
2
Points
118
Location
Delta, BC
Prefer twitter. If you can figure out what your trying to say in the 140 characters would be great. Do follow you on Twitter. Don't trust FB?
 

DaveNV

TUG Review Crew: Expert
TUG Member
Joined
Jun 1, 2006
Messages
22,003
Reaction score
29,217
Points
1,348
Location
Mesquite, Nevada
Resorts Owned
Free Agent
I use FB, but mainly for staying in touch with friends. I find liking businesses on FB to be pretty counterproductive, because the posts get buried in all the meaningless junk my friends post. Who has time to wade down through a mountain of Grumpy Cat pictures and YouTube videos of skateboard crashes to find real, useful content from DAE? ;)

I'd think if you have that many members, then meaningful direct emails would be great, if you're having real sales or special offers. Select posts on your website could point out those special sales. Maybe offer a FB-only extra-special deal? But as you've seen here - a lot of timeshare-specific people don't use FB. I'd be reluctant to hang too much of my business on FB.

To be completely fair: I get emails from DAE, but I've never used you for anything. I'm looking to work more with the independent exchange companies, and get away from RCI when my membership there expires. What do I need to know to get the most from your services?

Dave
 

theo

TUG Review Crew: Veteran
TUG Member
Joined
Mar 21, 2007
Messages
9,032
Reaction score
2,268
Points
648
Location
New England Coast
Ditto...

Never used Facebook and have no intention to ever do so.:zzz:

Likewise. Ditto for tweeting, tooting, twittering (...or whatever the proper verb for that lame nonsense is) ;)
 

ronandjoan

TUG Review Crew: Elite
TUG Member
Joined
Jun 9, 2005
Messages
2,398
Reaction score
405
Points
443
Location
Seattle area
Resorts Owned
Telemark, Townhouses at St Augustine Beach and Tennis Club, Stoneridge Resort (ID)
I am another that does not use facebook and probably never will, however I visit daelive.com regularly.
Bernie

Same for me. I do have afacebook page but as someone else mentioned, it keeps changeing the formatting so it's hard to keep up.

However I check your website regularly.

I like the 2 for one deposits at 6 months out. or Free or $ exchange, you've done that and I have deposuted for all of those.

However, you said about a year ago, that you could not longer take Wyndham resorts, but I still see them on your site. Can you update us on that>

we really like your company and have had some great exchanges.
 
Top