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Going to buy a Lotto Ticket Today / Inventory Release website issues
- Thread starter rthib
- Start date
radmoo
TUG Member
A few times I've been frustrated with Marriott and made a post on their Facebook page. In one case I got a phone call from the GM in 3 hours along with an apology and a confirmation that my problem would be fully resolved. It was.
So, if you want to get some attention, try Facebook. Someone in Corporate is reading the posts.
Great idea. In my case, I asked to speak with a supervisor. There was no availability but she asked if I would accept following week. She then offered to "try" to book that for us first thing on release date. I got do bogged down with work that I forgot to send reminder email to agent and forgot to log in 9 am today. So imagine my surprise when confirm arrived in my inbox at 9:03 AM today! I have already sent kudos to cust svce dept.
DebbieF
TUG Member
Same thing happened to me yesterday. I got on website at 8:40 and refreshed every 5 min. until 8:55 then refreshed calendar every 15 seconds-weeks never loaded-I tried till 9:15(had to leave for work.) I have never in the last 10 years had a problem booking thru the website. I called cs around 11:00 and rep told me she hadn't heard of any problems! Next week I will have the phone ready as well.
SkyBlueWaters
newbie
I think Marriott Vacation Club's website system is not reconciled with the main frame/server (?) database...epic fail. Sorry if I used the wrong term. Not a techy.
DebbieF
TUG Member
Wow-I got a rep at exactly 9:00 and was trying for Sat. 3/25 check in-he said nothing available! Also, again no weeks were available online. So I did get Sun. 3/26 and then I tried calling back just in case he was wrong and couldn't even wait online-said call back later. All this by 9:01!