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HGVC website problems?

smokyhill

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I've tried off and on for well over an hour this morning to pay my maintenance fees on line. I'm able to log on to HGVC, but can't get the tabs where you pay to open. Anyone else having problems? :mad:
 

dougp26364

TUG Review Crew: Expert
TUG Member
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Location
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Resorts Owned
Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
I've tried off and on for well over an hour this morning to pay my maintenance fees on line. I'm able to log on to HGVC, but can't get the tabs where you pay to open. Anyone else having problems? :mad:

Same problem this time every year. They know the big push to pay MF's is coming yet their only solution is to suggest owners not wait until the last week. It's a pain to attempt to make a payment or reservation at the end of December. The website just can't handle the traffic.
 

smokyhill

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Finally!

I left a window open and just checked it every 5 minutes or so. Finally after about 20 minutes, it brought up the page and allowed me to pay. You're right, I do remember having issues last year as well. Probably not going to change........ :annoyed:
 

dougp26364

TUG Review Crew: Expert
TUG Member
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Messages
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Location
Kansas
Resorts Owned
Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
I called rather than mess with the website. I was on hold for 9 minutes and the person who answered told me they have to give me the "this is an attempt to collect a debt" spiel even though I wasn't behind. It seems HGVC outsourced MF collections to a collection agency.

Normally we pay early. This year we had a lot of issues with medical bills, new puppies and a hail storm that did enough damage it was worthwhile to make some needed upgrades around the house. Thus, I needed to replace some of the savings before paying those fee's. Next year we'll likely be back to paying a little earlier, before the web site gets overloaded.

I'm just glad I'm not trying to make one of those hard to get reservations that requires you be on the site right at the hour inventory is released.
 

SmithOp

TUG Review Crew
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Resorts Owned
HGVC King's Land 2BR Premier 23.040K Points.
There is no rush to pay, read your bill, 45 day grace period on any late fees.


Sent from my iPad Gen 4 using Tapatalk HD
 

dougp26364

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
14,481
Reaction score
3,155
Points
698
Location
Kansas
Resorts Owned
Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
There is no rush to pay, read your bill, 45 day grace period on any late fees.


Sent from my iPad Gen 4 using Tapatalk HD

I know. I just have this thing about paying by a due date.
 
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