We just returned from a stay at the Cancun resort in Vegas. Curiously there was no ask for us to take an "owners update." We were simply checked in. Then, as we're leaving the clerk asked, could we have somebody stop by to take a survey to help us improve the resort. It will only take ten minutes she said. We said yes.
The next morning he called to see if we were in then came up to the room. He did ask a few questions about the room and the resort. Then he asked, "what are you doing to reduce your maintenance fees." Not being aware of anything we could do to reduce our fees we said, "what?" He flipped through a stack of papers with our vacation history, read a bunch of stuff out loud, looked very concerned and said something like, weren't you made some kind of offer when Diamond went public? No, we said. He continued to look concerned, scratched his head. Repeated a bunch of meaningless stuff about how "a lot of things have changed," flashed his Breitling watch and asked, "do you mind if i look into this?" Sure, we said.
Later that day we got a phone message that we should meet him at 10AM on our checkout day, after we checked out. At checkout we mentioned that to the clerk who sent somebody off "to find him." After finishing our check out and waiting a few minutes, we left.
So, what is the angle? Anybody know?
The next morning he called to see if we were in then came up to the room. He did ask a few questions about the room and the resort. Then he asked, "what are you doing to reduce your maintenance fees." Not being aware of anything we could do to reduce our fees we said, "what?" He flipped through a stack of papers with our vacation history, read a bunch of stuff out loud, looked very concerned and said something like, weren't you made some kind of offer when Diamond went public? No, we said. He continued to look concerned, scratched his head. Repeated a bunch of meaningless stuff about how "a lot of things have changed," flashed his Breitling watch and asked, "do you mind if i look into this?" Sure, we said.
Later that day we got a phone message that we should meet him at 10AM on our checkout day, after we checked out. At checkout we mentioned that to the clerk who sent somebody off "to find him." After finishing our check out and waiting a few minutes, we left.
So, what is the angle? Anybody know?