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RCI-the problems never end

Jennie

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When doing a middle-of-the-night RCI Points search on Sunday, I found a lot of very desirable exchanges in Florida, with check-in dates of January 23 and January 30. I attempted to place one on hold, and to confirm the other. The first time I received a message that the unit could not be confirmed because of the "status" of my account. HUH? I have 198,000 Points available and my membership fees are paid through 2012.

I tried again about 10 minutes later and went through the usual process of confirming one of the weeks, entering my credit card info, and checking that I agreed to the terms and conditions, etc... Then I clicked on the "Submit" button and waited and waited and waited. Nothing happened. So I logged off and came back to the website through another browser. When I tried to confirm the same week, I got the "status problem" message.

I thought that RCI opened at 9:30 a.m. Eastern time on Sunday, so I set the alarm clock and got up at 9:20 to call and find out what the "status problem" was all about. The first VG said that she couldn't see any problem on my account. I asked her a general question and she gave me an "I think" answer. I politely told her I needed a definite answer. She politely asked if she could put me on hold so that she could obtain the answer from her supervisor. And suddenly we were disconnected.

I called back and spoke with another VG who was obviously more experienced and competent. She told me that she thinks there was something wrong with the computer system because tons of people had called in on Saturday saying they were unable to confirm weeks they saw on-line. She was able to see the same weeks and confirm them easily. She seemed not to want to outright state that it was a computer glitch. She told me more than once that she was surmising something was wrong with the computer system based upon the unusually high number of calls she received on Saturday from people who said they had trouble doing it themselves.

I then found out that the RCI phone lines now open at 8:00 a.m. on Sunday. I don't know how long ago the change was made. For years it was 9:30 a.m.. But, bottom line, the two weeks I was interested in, were gone by the time I called at 9:30 a.m..

I bet they make sure there is no such computer screw ups with the weeks in the rental programs.

I asked the VG how I can get on RCI's "do not call list" because the annoying messages keep coming--the ones where you press a number to agree to receive future calls but there is no option to press a number to opt out. I was put on hold for about 5 minutes and then told that my number was now excluded. We'll see. If not I will file a complaint with the FTC.

I find something new to hate about RCI anytime I am forced to call them.
 

JMAESD84

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Ask for the WEB team

If you run into that "nature of your account problem" ask for the WEB team when you call RCI points. They will get it straightened out and get you the week at the on-line exchange rate.

I had it happen and it is just them and their computer issues, crossing accounts from points into weeks....the WEB guys are the right people to speak with.
 

Conan

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If you run into that "nature of your account problem" ask for the WEB team when you call RCI points. They will get it straightened out and get you the week at the on-line exchange rate.

I had it happen and it is just them and their computer issues, crossing accounts from points into weeks....the WEB guys are the right people to speak with.

True, but make sure you safeguard the written confirmation when it comes in the mail - - reservations that the web tech guys make don't show in your online "my account" listing of confirmed reservations.
 

Egret1986

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I've gotten the "due to the status of your account" message also

If you run into that "nature of your account problem" ask for the WEB team when you call RCI points. They will get it straightened out and get you the week at the on-line exchange rate.

I had it happen and it is just them and their computer issues, crossing accounts from points into weeks....the WEB guys are the right people to speak with.


Like the OP, it's during the early morning hours when RCI is closed (no tech support) when trying to hold or confirm certain resorts. By the time you call when RCI opens the following morning, the weeks are gone. Nothing the WEB team can do when you call because the weeks aren't there anymore. I've heard other folks complain about this several times before on TUG.

To Jennie, those are probably the two that I was trying to put on hold and got the same message. One of them was on Captiva (HGVC). It was one I hadn't seen before. I forget what the other one was now.
 

bnoble

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Never ascribe to malice that which can be explained by incompetence.
--Napoleon Bonaparte.

RCI IT isn't competent enough to screw things up in a targeted way.
 

jlwquilter

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Never ascribe to malice that which can be explained by incompetence.
--Napoleon Bonaparte.

RCI IT isn't competent enough to screw things up in a targeted way.

I agree with this. But I also often picture the RCI systems people in a room having a meeting like this: Ok, what can we do this week for fun? Let's have the system run REALLY slow and then time out after a few seconds, endlessly. How about we give error messages that have nothing to so with what the member was doing? No, no, let's make all confirmed reservations disappear! Etc.
 

akp

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I got the same message and resolved it

I called RCI the next morning. They said the "status" thing just meant that because of the timing of the reservation I was trying to make vs when my RCI enrollment period ended, I needed to do my renewal with RCI early.

I paid my $124 renewal fee and was able to book the reservation no trouble.

Anita
 

Egret1986

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That's Great!!!!!!!!!!!!!

I called RCI the next morning. They said the "status" thing just meant that because of the timing of the reservation I was trying to make vs when my RCI enrollment period ended, I needed to do my renewal with RCI early.

I paid my $124 renewal fee and was able to book the reservation no trouble.

Anita

Unfortunately, that has not been my issue. I'm paid through 2013.
 

riverside

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I called RCI the next morning. They said the "status" thing just meant that because of the timing of the reservation I was trying to make vs when my RCI enrollment period ended, I needed to do my renewal with RCI early.

I paid my $124 renewal fee and was able to book the reservation no trouble.

Anita

That's a completely different story than I just got. When I got that message the web team told me "they were having trouble with that resort". Yeah, right. I think it's whatever excuse they happen to think of at that moment. And I bet your guide got the credit for selling you a new membership that you didn't really need yet.
 
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