lily28
TUG Member
I got a getaway from rci in a 2 bedroom at a Wydham resort this week in Orlando. I did not use our Wyndham points to book as the price was pretty good and I invite another family to stay with us so our children can play together. When we return from Disney Spring pass 11 pm tonight, we found lot of water coming through the ceiling into the master bathroom above the tub and in the shower as well as in the 2nd bathroom, in my closet, entrance into the main bedroom and part of bed. At least 1/3 of the carpet in the master bedroom in various spots are wet. We can't even use both bathrooms as the floor are filled with water. Needless to say, we call front desk right away and have to move to another unit. It took 2-3 hours to pack everything and to move to another unit. My clothes in the closet got wet too and I have to wash them in the washer. The people above us might have forgot to turn off water and flooded our unit. The night manager told us she has left message regard this issue and that we need to talk with the day manager tomorrow.
I have never encounter this problem in 7 years of timesharing. It was a huge inconvenience to pack and to move in the middle of the night with 3 kids in tow. I felt very bad as my guests have to deal with this too. Is this something I complain to the resort manager or to RCI? What would my fellow Tuggers do in this situation?
I have never encounter this problem in 7 years of timesharing. It was a huge inconvenience to pack and to move in the middle of the night with 3 kids in tow. I felt very bad as my guests have to deal with this too. Is this something I complain to the resort manager or to RCI? What would my fellow Tuggers do in this situation?