Interval confirmation mistake?

I've had an ongoing request for a couple Carribean resorts. I was emailed a confirmation certificate at 2am this morning for an MFC plat week for this March. I get home from work and on my answering machine is a message from Interval (11 hours later) saying it was a mistake and I'm not confirmed for MFC. I don't trade often and was wondering if this has happened to anyone else and how common is this mistake. Not the end of the world but I'm still kinda pissed it took 11 hours to get in touch with me. I was already starting to book airfare and making calls to the people that travel with us giving them the dates and details.

Sometimes II discovers that the deposit has been cancelled at the other end - for instance: sold, foreclosed on, withdrawn by the resort, etc.

They probably discovered something when they were processing the exchange.

One option is to contact them and ask for a replacement - you can use the TUG II contact for that - see the 2nd sticky at the top of the Exchanging Forum.

Thanks Denise. Who should I talk to? Marriott desk or regular Interval rep?

SpikeMauler said:

Thanks Denise. Who should I talk to? Marriott desk or regular Interval rep?

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I would contact the TUG II Rep. - see the 2nd sticky at the top of the page.

DeniseM said:

Sometimes II discovers that the deposit has been cancelled at the other end - for instance: sold, foreclosed on, withdrawn by the resort, etc.

They probably discovered something when they were processing the exchange.

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Can this really happen with a Marriott? Since Marriott allows II deposits without prepaying the maintenance fees I didn't think they took back the usage later due to non-payment or foreclosure. I know they won't give usage to a new owner if it was already deposited in II. My guess is II jumped the gun without the unit being fully confirmed. Or Marriott accidentally confirmed it and then it kicked out an error when II tried to change the name on the reservation.

Since it did happen, apparently it can really happen!

DeniseM said:

Since it did happen, apparently it can really happen!

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My point was that I doubt it can be due to "sold, foreclosed, or withdrawn by the resort". Once they confirm a valid deposit then it's final. Someone at II or Marriott made a mistake. It seems to be happening a lot lately.

I talked to someone from Interval and was told that what happened was that the MFC week that was confirmed to me was "cancelled out of the system the same time it was trying to match my request" whatever that means. They apologized for everything and said there was nothing they could do. I sent an email to the TUG rep at Interval. I'll let you know what happens

Perhaps the OP was using a 1BR or smaller unit and the were supposed to call to have them pay the upgrade fee instead of just the auto match?

Interval's system has numerous flaws and holes due to carelessness.

Here is one of many examples:

One time I made a dual lock-off deposit that warranted two AC's. The deposit is supposed to be confirmed by the resort but apparently the AC's are automatically given after a certain number of days. My deposit was rejected by the resort. I received a post card in the mail stating that I had x number of days to rectify why the resort did not approve of my deposit. (It boggles my mind why a post card is sent rather than an email and maybe the postcard too just in case someone stuck in yesteryear doesn't use a computer) Then I get the two AC's in my account before the deadline to rectify. Once the deadline hit the AC's were taken back out of my account. I speculate that my deposits actually hit exchange inventory the same time that I received the AC's. The lag was a day or even less than 24 hours. If anyone was matched to my deposit they would have had the exact same experience the OP is describing.

It is a mystery why a company is big as II continues to run so inefficiently. In my example, that could very well explain the OP's issue, all they had to do was add one more day before the deposits hit the match queue. They are probably lazily letting the system add deposits to the queue that don't exist unless someone hits the cancel button before x number of days.

I am speculating here but it makes sense.

dioxide45 said:

Perhaps the OP was using a 1BR or smaller unit and the were supposed to call to have them pay the upgrade fee instead of just the auto match?

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I'm using a deposited 2br MFC Plat week searching for a 2br MFC Plat week or a 2br MAO Plat week. I was confirmed for a MFC Plat week, then 11 hours later unconfirmed...

SpikeMauler said:

I'm using a deposited 2br MFC Plat week searching for a 2br MFC Plat week or a 2br MAO Plat week. I was confirmed for a MFC Plat week, then 11 hours later unconfirmed...

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As soon as you are confirmed II tries to change the Marriott reservation to your name. They couldn't because the reservation did not exist. Once they find out they scramble to cancel your confirmed exchange. "Canceled out of the system" means it was never supposed to be there to begin with. It is hard to know if Marriott accidentally confirmed a reservation that did not exist or II added a deposit not yet confirmed but the end result for you is the same.

Saintsfanfl said:

As soon as you are confirmed II tries to change the Marriott reservation to your name. They couldn't because the reservation did not exist. Once they find out they scramble to cancel your confirmed exchange. "Canceled out of the system" means it was never supposed to be there to begin with.

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The thing is, II doesn't send the new guest details to Marriott except through an overnight process. That is why you can often not see the confirmation in your name on Marriott.com until the next day. So I don't know how they would have found out mid day that the reservation for the underlying week wasn't really there.

dioxide45 said:

The thing is, II doesn't send the new guest details to Marriott except through an overnight process. That is why you can often not see the confirmation in your name on Marriott.com until the next day. So I don't know how they would have found out mid day that the reservation for the underlying week wasn't really there.

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Perhaps because it was matched at 2am and then sent to Marriott that same night for confirm. They get the rejection notice from Marriott in the morning and then get around to calling the OP later in the day. Or maybe II made the mistake without Marriott's help. In either case II messed up. You don't want to confirm an exchange while cancelling it at the same time.

Ok, I just got off the phone with the II rep who left the cancellation message yesterday. It seems the owner of the relinquished week submitted the wrong dates when he deposited his week. He submitted 3/4/17 to 3/11/17 when his reservation was for 3/17/17 to 3/24/17. The computer didn't pick up the mistake in time which is why I was confirmed for 3/4/17. Once a live body at II realized the mistake they cancelled the transaction. The II rep said I should have been told that the actual week I was matched with was for 3/17/17, which is what he just told me now. So as of now I'm confirmed with a 3/17/17 MFC week .
Btw, thank you Denise for putting me in touch with Mark the TUG II rep. He replied to me this morning and said he was looking into my problem. I asked the II rep if he was contacted by Mark and he said yes. I'm thinking Mark had something to do with this being resolved so quickly. TUG is lucky to have this guy as a Rep/advocate/liaison

Mark has been outstanding to work with-in my experience.

I understand that large companies like II and RCI will make mistakes, but having a direct contact (like the TUG email!) certainly makes the mistakes easier to deal with. Especially when I make the mistake. :ignore:

Very happy it worked out for you. I'm trying to set up a 5d/4n owner review at MFC and work keeps getting in my way.