We had problems at Silver Lake with items stolen from our room by housekeeping.
The front desk staff and management were very unhelpful
Prior to our arrival at SL I called and told the front desk that we would be having medical equipment delivered and if they could help taking it to our room. They said NO they dont handle 3rd party items. Said they would keep it for us but we have to take it to the room, so therefore I requested Bldg 700 by the office and pool, low level villa so we could park in front on the entrance
We arrived on Saturday about 1pm. The room wasnt ready so we went to the cabana for lunch, changed and went into the pool. They c.alled at 3 the room is ready. So we went and changed clothes, went to pick up a few groceries,home to shower and out to meet dd and son in law for dinner at their hotel since it was raining and didnt want to walk around DT disney''
We came back to the room about 930 I went to the front desk to get our medical equipment, and they looked around, couldnt find any. checked the back room behind the front desk and nothing
So i go to the room and call the after hours number (which they gave me 2 numbers for the company of which both were wrong
The tech calls me back and said he delivered them but the front desk WOULD NOT sign for it and we werent there yet, so he had to take them back
Now the poor guy has to come to SL at 11pm Saturday nite to our room to deliver. He said this is the only resort he delivers to that gives problems
We have had equipment delivered many hotels, condos etc and no problem Actually all other places will take to our room , help etc not SL
Now the following Saturday we are checking out and I saw a maintenance guy with his golf cart. He was very nice and took the equipment back to the front desk A few minutes later, he returns and says they wont hold them in the office, to keep them in our room I ask would if the room is to be rented, and he assumed no one would be given that room then
About an hour or so later, almost to the Gulf Side the resort calls me. Cleaning people are in they room and some equipment is left behind. I said they will be there Monday to pick up. NO , it has to be out of there NOW since the room will later be occupied
I called the company and told them and asked for them to call instead of me being in the middle. I also told our company of the trouble and hard time they gave upon delivery
I have never encountered this problem before!!!
Then my husband wasnt feeling well, so I ask for the urgent care number near them. Again, wrong number, no place near SL.
Following day we had to go to ER...another story.....florida hospital in Celebration ........Not very happy with their service
Other then the front desk, the resort itself is beautiful, huge 2 br room, nice pools, food decent at the cabana. But the store in the main lobby is outrageous in prices. I had to pick up coffee filters which i forgot at the store. $3.00 for a handful. All they did was put some in a ziplock bag and sticker it for 2.99
I would stay again if it werent for the medical equipment and their lack of help!!!
PS: What really irritated me also is the fact that they pretended to look for the equipment instead of telling me they will not accept it , sign for it, or hold it
our resort at Madeira Beach ....as soon as we checked in the guy said we have some equipment here for you and will bring it up after you get into the room and situated. Very nice and helpful!!!