Victim of misrepresentation
My bad!
I too was offered this unbelievable cruise and resort package and after 2 days of deliberating and detailed questioning of the sales reps, my husband and I decided to go with it. My main objective was gifting it to my daughter for her honeymoon next year.
I specifically asked about the Hawaiian cruises, using specific dates and cabins available. All was available and included in this wonderful deal I was told. The only additional expenses would be taxes and port fees, which I expected.
When the paperwork was delivered to me, I searched for details, but apparently not well enough. The most obvious was my financial agreement. The rest was tucked away, hardly noticable (I now know) on the back of the "coupons."
When I called to redeem my cruise/resort, I found it would cost me an additional $1560.00!!! YIKES!
In doing my own research with the cruise line and resort websites, I found that booking directly with them resulted in a total difference of $200! The RCI package was no great deal at all!
I called my RCI sales rep directly (who told me I was very important to her and she had an award-winning customer service record for over 10 years with RCI), she told me (after I left several messages on her extension) that she would work to "rectify my situation" and promised a "conference call" back to me in 48 hours. That was on August 26th and I have heard nothing since! :annoyed:
I continue to call now, to no avail.
I want my money back. I am willing to persue it legally if I must!
Has anyone else experienced this With RCI?
Any recommendations???