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Marriott online chat support link gone?

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truth1ness

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On the Marriott site there used to be a link for online chat support which I really liked. I'm on the site now but don't see it even though it's about 10am on a Wednesday, definitely in their open hours. There is a "Click to talk" link but it opens a popup where you fill in your phone number for them to call you. Has this replaced the old chat system? Has anyone used chat support recently?
 
bazzap

bazzap

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truth1ness said:
On the Marriott site there used to be a link for online chat support which I really liked. I'm on the site now but don't see it even though it's about 10am on a Wednesday, definitely in their open hours. There is a "Click to talk" link but it opens a popup where you fill in your phone number for them to call you. Has this replaced the old chat system? Has anyone used chat support recently?
Click to expand...
I have used the Online Chat fairly recently, well 12th November anyway.
I was online from Thailand though and did not specifically notice the time, I just saw the link and went for it.
I do use this as well as Click to Talk, which has always been a separate option.
I find both of these very useful, especially as a non US owner.
 
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truth1ness

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Oh it just popped up at 10:15 when I checked again. Perhaps chat opens up an hour later than their listed support hours.
 
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