- Joined
- Jun 7, 2005
- Messages
- 14,524
- Reaction score
- 5,638
- Points
- 898
- Location
- Los Angeles
- Resorts Owned
-
Westin Kierland
Sheraton Desert Oasis
Call me a skeptic, but I'm not thrilled with this change.
First of all, it is still unclear if this system will display real-time availability, the same as if you called to talk to an agent, or if it will be delayed to some extent. If it doesn't offer parity with what is available to the agents, it's borderline useless.
Also, one wonders if such a system, without a corresponding real-time booking capability, will make it too easy to quickly identify rare openings (e.g. STJ and HRA), resulting in super-saturated phone lines at 9:00am with dozens or hundreds of owners trying to lock down the same week.
Gulp.
Yup, but I'm waiting until they announce the update before reaching any conclusions. They have great resorts...it's just a shame they don't offer modern online conveniences to improve our perception of the organization and lower their (oh, I mean OUR) on-going expenses. Creating a usable online reservation system could easily prevent another increase in the SVN annual dues.