Updoc Brown
newbie
I am a longtime Wyndham owner. Overall I am pleased with their operations.
However, missing an annual maintenance fee payment can get you saddled with a $400+ collections fee ... when perhaps you did not even know you had missed your payment. It happened to me!!
I am over-zealous about always paying my bills on time and my credit is impeccable. But, my Wyndham maintenance fee bill got lost in the mail and did not get paid on time. I did not get a notification about this missed bill/payment until AFTER the 30 days "late period" and at that time my account had already been charged huge amounts for "collection fees"!!
Even if you have auto-pay set up on a credit card, look out!! If the card expired or is replaced (e.g. fraud victim), Wyndham will not alert you that the card failed to pay. They will only alert you AFTER the 30 day "late limit" has expired and AFTER you have been charged collection fees.
And, since they do not send you a bill if you are signed up for auto pay, you do not have an "alert" to remind you to check about what card they have on file.
I have talked with Financial Services and they are very nice to work with. However, they say they cannot do anything to alert us to missed payments before the BIG COLLECTIONS CHARGE hits. I am baffled that in the age of computers, why a simple reminder can't be sent. I would happily pay $10 bucks for a reminder that the payment is overdue in order to avoid a $400 charge for collections.
Does anyone else feel this frustration?
At least BE AWARE.
Updoc Brown
However, missing an annual maintenance fee payment can get you saddled with a $400+ collections fee ... when perhaps you did not even know you had missed your payment. It happened to me!!
I am over-zealous about always paying my bills on time and my credit is impeccable. But, my Wyndham maintenance fee bill got lost in the mail and did not get paid on time. I did not get a notification about this missed bill/payment until AFTER the 30 days "late period" and at that time my account had already been charged huge amounts for "collection fees"!!
Even if you have auto-pay set up on a credit card, look out!! If the card expired or is replaced (e.g. fraud victim), Wyndham will not alert you that the card failed to pay. They will only alert you AFTER the 30 day "late limit" has expired and AFTER you have been charged collection fees.
And, since they do not send you a bill if you are signed up for auto pay, you do not have an "alert" to remind you to check about what card they have on file.
I have talked with Financial Services and they are very nice to work with. However, they say they cannot do anything to alert us to missed payments before the BIG COLLECTIONS CHARGE hits. I am baffled that in the age of computers, why a simple reminder can't be sent. I would happily pay $10 bucks for a reminder that the payment is overdue in order to avoid a $400 charge for collections.
Does anyone else feel this frustration?
At least BE AWARE.
Updoc Brown