Some news...
Hi Dori - got yr mail and responded
thanks...
Hello Liz... Just had a long chat with Simone. First Resorts received your query via the website which was on the 25th May - I have posted it all here for you to go through. It appears she did return your email but has not heard back from you.
Apparently Lowveld Lodge financial calendar runs from 1 July to end June of the following year. So, effectively, the levies should be raised in July. Simone confirmed that Management have not yet set the 2008 levies. We are uncertain as to what the delays in finalizing the figures are, but I have left a message for Mr Adams to contact me in this regard.
I also queried with Simone the 'Compulsory Owner Instruction' document. She was feeling a bit frustrated with it, as she says a lot of the owners assume that they (First Resorts) are taking responsibility for banking the weeks with RCI on their behalf. This is NOT the case.
Simone says there is no problem paying levies in advance, but until the figures are set they have to use estimated ones. One these levies are paid, you should be given a 'Clearance Code' to give to RCI when you bank with them. Obviously because the levies are finalised late into the year, you will not receive a statement for it. I would advise to simply mark a date in your diary in the beginning of every year to contact them, get the estimated figures, pay it, and then proceed to bank your weeks early with RCI.
Regarding Autopay - this facility stopped years ago, for whatever reason. Simone's other frustration is that some credit cards go through, and others don't - with the banks requiring all sorts of information because the funds are coming from outside the country etc etc.
There has to be a solution to all this - so lets put our heads together and see what we can do to make life easier for all???
Look forward to hearing your comments on this...
Take care Tuggers
Natalie
----- Original Message -----
From: Simone Sammons
To:
liz_wolf_spada@yahoo.com
Sent: Wednesday, June 04, 2008 12:57 PM
Subject: S& E SPADA & WOLF-SPADA - LOWVELD LODGE 36/32 YR 2008 LEVY PMNT
Dear Mrs Spada
Please e-mail me c/card details for year 2008 levy payment.
Estimated amount to be paid is R1401.43 $186.85 USD + -
Name of c/card holder
(NO DEBIT CARDS or PLUS CARDS)
Type of c/card and number
Expiry date
and last 3 digits on back of c/card
Amount to pay
If you wish, you can also make payment for year 2009, estimated amount to pay is R2072.86 $276.38 USD + -
Once payment has been made, you will be able to bank the year paid for with RCI yourself.
Thanking You
Kind Regards
Simone Sammons
for FIRST RESORTS
LOWVELD LODGE
LEVY COLLECTIONS DEPT
Tel : +27 031 7177386
Fax : +27 031 7091680
E-mail :
simones@firstresorts.co.za
KINDLY NOTE : That First Resorts Management act purely as managing agents of your resort and are therefore not responsible for the spacebanking of timeshare. The onus therefore is upon the owner to ensure that the week/s are banked with RCI themselves
----- Original Message -----
From: Sylvia Joubert
To: Simone Sammons
Sent: Monday, May 26, 2008 9:47 AM
Subject: Fw: Query from First Resorts website
Hi Simone, for your urgent attention.
Thanks Sylvia
Manager Levy Collections
First Resorts Management (Pty) Ltd
Tel: 031 717 7382
Fax: 031 709 1680
E-Mail:
sylviaj@firstresorts.co.za
----- Original Message -----
From: Elizabeth and Sam Spada
To:
sylviaj@firstresorts.co.za
Sent: Sunday, May 25, 2008 3:34 AM
Subject: Query from First Resorts website
The following person has expressed interest in First Resorts via the website. Please contact him/her urgently
Message from Elizabeth and Sam Spada
Email address:
liz_wolf_spada@yahoo.com
Telephone number: 760-249-5944
Message
We own a two bedroom week at Lowveld Lodge and the last I knew it had been set up to auto pay for yearly maintenance fees. I don\'t know why I haven\'t received contact from you. My account number is 3632, Member # 799. Sincerely, Liz Wolf-Spada