• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Need Lowveld Lodge contact email

Liz Wolf-Spada

TUG Review Crew: Veteran
TUG Member
Joined
Jun 6, 2005
Messages
3,094
Reaction score
2
Points
423
Location
Wrightwood, CA
I'm completely confused as to whether or not I paid for this year's mf. I thought I set it up as automatic.....? I no longer seem to have a contact for them.
Thanks,
Liz
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Hi Liz. If you check a few posts down, you will see info regarding this very topic. Hopefully you will have better luck than the rest of us!

Dori
 

loosefeet

TUG Review Crew
TUG Member
Joined
Jun 16, 2005
Messages
447
Reaction score
56
Points
388
Location
Northern California
Ditto--I used to use the e-mail I had, and tried others people have posted on TUG more recently, and no luck. I have no idea now how to contact them. I may try calling someday, and I'll post any info I get. I would like to pay my MFs to get the weeks banked. All I got from them is some form, too difficult to figure out about if our week would be banked with RCI or not.
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Me too!! Grrr!

I'll contact Marli Dorfling at mdorfling@rci.co.za again, as she did respond. She sent an e-mail to Simone Sammons asking her to take care of things, but I have not had a response from Simone. This is so frustrating, isn't it?


Dori
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
It seems like I'll be old and grey before anybody from Lowveld/First Resorts contacts me!! I sent messages to Simone and Lydiah at Lowveld, using both my Yahoo account and my Hotmail account. Neither message was bounced back, so I assume they were received. Nada!
I contacted Marli Dorfling ar RCI South Africa, and she contacted Simone by e-mail, asking her to assist. Still no response.

I just do not understand what the problem is. Don't these lovely ladies want my money??
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Thanks Joe. I'll try that. How did you handle the letter people got regarding trading/renting/using their unit. They seem to want something in writing. I'm wondering if I can fax this info to them rather than mailing it.

Dori
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Yay! My 2010 MF's are paid. Simone finally got back to me. Seems her computer crashed and she lost all of her e-mails. After payment, she contacted Marli , and she in turn deposited it into my account.

Sad to say, it is not trading as well as my 2009, which didn't trade as well as my 2008. Oh, well, such is life.:(

Dori
 

Liz Wolf-Spada

TUG Review Crew: Veteran
TUG Member
Joined
Jun 6, 2005
Messages
3,094
Reaction score
2
Points
423
Location
Wrightwood, CA
I got something in the mail with a couple papers to fill out, including a credit card form, but no information on the cost for the year and my week is in October and I'm NOW just getting something. I am tempted to just forget about it, it won't trade through II or SFX, I have a week deposited in DAE, but I'm having trouble keeping up with everything as it is. I emailed first resorts asking for the cost and did not hear back.
Liz
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Liz, try simones@firstresorts.co.za. I worked with her, and Marli Dorfling, the RCI SA specialist. Her addy is mdorfling@rci.com.

My estimated 2010 fees were 2362.59 zar for our 2 bedroom 6/4, week 15. I'm hoping that it is a little high, so maybe I'll have a credit next year.

Hope this helps.

Dori
 

Grace23

TUG Member
Joined
May 27, 2008
Messages
4
Reaction score
0
Points
1
First Resorts - Sure I can help.

Hi there,

I don't know why you guys aren't getting any responses. If it helps, I know most of the ladies that work there. U are more than welcome to email me your query, and I'll go through and actually see them. Im due for a visit there early next week. Let me know?

Have a great day!
Natalie
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Natalie, I would be interested to know why MF's have almost doubled in the last 8 or 9 years. Say hi to Simone for me and thank her again for all her help, would you please?

Dori
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Liz, it's about $300.77. Way up from the past, but still manageable for a 2-bedroom unit.

Dori
 

MarcT

Guest
Joined
Jun 6, 2008
Messages
12
Reaction score
0
Points
161
Location
Montgomery, Texas
Lowveld Lodge and First Resorts Levies

I have found that the best email for First Resorts is info@firstresorts.co.za they change employee's postions so often that this will get you to the proper party. Also I do not mind helping anyone, I specialize in S.Africa resales and First Resorts will respond to my emails the next day usually so if anyone is having trouble with levies let me know and I will be happy to help. I have over 1400 S.Africa owners and I have to help a lot of them each year so don't feel like you are the only one having trouble.

Marc Thomas
800-704-1455
marc@consolidated.net
 

Liz Wolf-Spada

TUG Review Crew: Veteran
TUG Member
Joined
Jun 6, 2005
Messages
3,094
Reaction score
2
Points
423
Location
Wrightwood, CA
Thanks, Marc. I guess I would like to know why I didn't get anything from them for my 2008 week until now, when it will be a late deposit anywhere, and I would like to know that given all this incompetency, they are actually a company I can trust with my credit card information.
Thanks,
Liz
 

Grace23

TUG Member
Joined
May 27, 2008
Messages
4
Reaction score
0
Points
1
First Resorts

Hey Dori

Email me your unit & week number & resort - and I'll take it up with them for you. No problem:)

Cheers
Natalie
 

Joe L

TUG Member
Joined
Jun 10, 2005
Messages
233
Reaction score
0
Points
376
Location
Queens, N.Y.
BTW, Grace (Natalie)welcome to TUG. It is great to have a First Resorts representative on this board. I hope you continue to stay.
Joe
 

Grace23

TUG Member
Joined
May 27, 2008
Messages
4
Reaction score
0
Points
1
First Resorts

Hello guys!

Hope you aren't all mad - but please will you redirect your emails already sent to me to natalie@dreamshare.info - for some reason the TUG system wouldn't let me use my normal address, so I had to insert another one which is not convenient for me.
Liz, I managed to pick up your mail, which I have responded to... Dori, please can you resend your query? Thank you Joe L for your welcome - I really appreciate it, and hope to serve you guys in any way I can.
If anyone knows how I might be able to change my email address reflected on TUG - please let me know???

Take care everyone:)

Natalie
 

Grace23

TUG Member
Joined
May 27, 2008
Messages
4
Reaction score
0
Points
1
Some news...

Hi Dori - got yr mail and responded:) thanks...

Hello Liz... Just had a long chat with Simone. First Resorts received your query via the website which was on the 25th May - I have posted it all here for you to go through. It appears she did return your email but has not heard back from you.
Apparently Lowveld Lodge financial calendar runs from 1 July to end June of the following year. So, effectively, the levies should be raised in July. Simone confirmed that Management have not yet set the 2008 levies. We are uncertain as to what the delays in finalizing the figures are, but I have left a message for Mr Adams to contact me in this regard.
I also queried with Simone the 'Compulsory Owner Instruction' document. She was feeling a bit frustrated with it, as she says a lot of the owners assume that they (First Resorts) are taking responsibility for banking the weeks with RCI on their behalf. This is NOT the case.
Simone says there is no problem paying levies in advance, but until the figures are set they have to use estimated ones. One these levies are paid, you should be given a 'Clearance Code' to give to RCI when you bank with them. Obviously because the levies are finalised late into the year, you will not receive a statement for it. I would advise to simply mark a date in your diary in the beginning of every year to contact them, get the estimated figures, pay it, and then proceed to bank your weeks early with RCI.
Regarding Autopay - this facility stopped years ago, for whatever reason. Simone's other frustration is that some credit cards go through, and others don't - with the banks requiring all sorts of information because the funds are coming from outside the country etc etc.
There has to be a solution to all this - so lets put our heads together and see what we can do to make life easier for all???

Look forward to hearing your comments on this...

Take care Tuggers:)
Natalie



----- Original Message -----
From: Simone Sammons
To: liz_wolf_spada@yahoo.com
Sent: Wednesday, June 04, 2008 12:57 PM
Subject: S& E SPADA & WOLF-SPADA - LOWVELD LODGE 36/32 YR 2008 LEVY PMNT


Dear Mrs Spada


Please e-mail me c/card details for year 2008 levy payment.

Estimated amount to be paid is R1401.43 $186.85 USD + -

Name of c/card holder
(NO DEBIT CARDS or PLUS CARDS)
Type of c/card and number
Expiry date
and last 3 digits on back of c/card
Amount to pay


If you wish, you can also make payment for year 2009, estimated amount to pay is R2072.86 $276.38 USD + -

Once payment has been made, you will be able to bank the year paid for with RCI yourself.

Thanking You

Kind Regards

Simone Sammons
for FIRST RESORTS
LOWVELD LODGE
LEVY COLLECTIONS DEPT
Tel : +27 031 7177386
Fax : +27 031 7091680
E-mail : simones@firstresorts.co.za
KINDLY NOTE : That First Resorts Management act purely as managing agents of your resort and are therefore not responsible for the spacebanking of timeshare. The onus therefore is upon the owner to ensure that the week/s are banked with RCI themselves


----- Original Message -----
From: Sylvia Joubert
To: Simone Sammons
Sent: Monday, May 26, 2008 9:47 AM
Subject: Fw: Query from First Resorts website

Hi Simone, for your urgent attention.

Thanks Sylvia
Manager Levy Collections
First Resorts Management (Pty) Ltd
Tel: 031 717 7382
Fax: 031 709 1680
E-Mail: sylviaj@firstresorts.co.za
----- Original Message -----
From: Elizabeth and Sam Spada
To: sylviaj@firstresorts.co.za
Sent: Sunday, May 25, 2008 3:34 AM
Subject: Query from First Resorts website

The following person has expressed interest in First Resorts via the website. Please contact him/her urgently
Message from Elizabeth and Sam Spada
Email address: liz_wolf_spada@yahoo.com
Telephone number: 760-249-5944
Message
We own a two bedroom week at Lowveld Lodge and the last I knew it had been set up to auto pay for yearly maintenance fees. I don\'t know why I haven\'t received contact from you. My account number is 3632, Member # 799. Sincerely, Liz Wolf-Spada
 

cedars

TUG Member
Joined
Jun 9, 2005
Messages
152
Reaction score
0
Points
16
Location
Burlington Ontario
Lowveld Fees and Service

Hi: I just contact Simone to pay my 2010 fees within 3 days it was completed and she contacted RCI to deposit the week. I think that was great service. My fees for 2010 estimated were R1829.92 -$242US for 2 bedroom. I still feel I get value for this as I trade 2 years out and make OK trades. MaryAnn:)
 
Top