After more than 10 years I finally succumbed to SVN's "final" offer to join SVN. I logged into MSC today and found the account set up. What surprised me was that my 2012 Staroption was reduced by the amount of SO equivalent to a bedroom.
I called SVN and the woman, named "Kia", was adament that they had to use 2012 SO because I have 2 on-going requests in II and that "locked up" my 2011 week. She could not be convinced that I do not have an ongoing request in II. She did a 3-way call to II and II rep confirmed that I had 2 exchanges against my 2011 weeks and I had no on-going request. She then insisted that there is no way I could be using a 1 BR to book a 2BR unit in II and hence my 2012 week needed to be utilized. The long and short, II told her I was right, and she needed to refund my 2012 week as I have only used my 2011 weeks, deposited separately as 1Bed A and 1Bed B to exchange in II as 2 exchanges - one to Starwood and one to Marriott.
She did go ahead and reset my StarOption number in 2012.
I am scratching my head as to how that could have happened!
I called SVN and the woman, named "Kia", was adament that they had to use 2012 SO because I have 2 on-going requests in II and that "locked up" my 2011 week. She could not be convinced that I do not have an ongoing request in II. She did a 3-way call to II and II rep confirmed that I had 2 exchanges against my 2011 weeks and I had no on-going request. She then insisted that there is no way I could be using a 1 BR to book a 2BR unit in II and hence my 2012 week needed to be utilized. The long and short, II told her I was right, and she needed to refund my 2012 week as I have only used my 2011 weeks, deposited separately as 1Bed A and 1Bed B to exchange in II as 2 exchanges - one to Starwood and one to Marriott.
She did go ahead and reset my StarOption number in 2012.
I am scratching my head as to how that could have happened!