Word of caution: The online reservation system is having some glitches. I had a confirmed SO reservation at WSJ for 1/17-1/24. I checked the Online reservation system and it showed 3 units available from 1/31-2/7. It very clearly stated on all 3 reservations that it was for 7 nights. So I decided to switch to those dates.
I called the Reservation line at exactly 8:59am and got right through. However, the reservationist was not able to find those dates. I kept refreshing and the dates were still available. She asked me if I wanted to cancel my current reservation and try to complete it online, and I said yes because there were 3 units, and I thought that surely I'd be able to complete one of them.
Nope. When I clicked on the button to reserve the week, it switched from "Complete this Reservation" to "Call Starwood Reservations."
If you have enough SOs remaining to book a reservation, you won't ever run into this situation. I only had enough to book the one, and my original reservation used these, so in order to book another week, I'd have to cancel the original one. That comes with a risk, especially if there's misleading information on the Online booking tool.
Just a watchout so that someone doesn't lose a valuable reservation.
Are you both seeing these always available 2BR units?
Enough SO still gets call for assistance.
Seems a bug in how it is joining nights to make weeks. I managed to get to a book for a single day and a 4 day (did not book) so it does allow completion online at WSJ, just not on these two 2BR.
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