Poobah
TUG Member
If you are an owner at The Point and have booked a week be prepared for some changes when you check in:
1. They now put a $200 hold on your credit card
2. The free breakfast on your day of arrival is history
3. The cocktail receptions are history
4. The activities have been contracted out to Expedia and you can no longer charge activities to your room
5. Half the concierge staff is gone (see #4 above).
6. Of the people I have talked to, the "Owner Review" meetings dissolve into a confrontation. The accounts are there is a lot of name calling.
7. Most of the management as us old timers knew them are gone.
You can see the stress in the faces of the staff.
It struck me that in all our years of coming here, this was a happy place; it is no longer. There was never any siginificant complaining; sure there was stuff, but it wasn't the overriding topic of conversation. In the adult spa, there is nothing but complaining. It is quite a change.
The ohana that was EVR and Poipu Point has been torn asunder.
More later, the sun s finally out and I don't want to miss it.
Aloha,
Paul
1. They now put a $200 hold on your credit card
2. The free breakfast on your day of arrival is history
3. The cocktail receptions are history
4. The activities have been contracted out to Expedia and you can no longer charge activities to your room
5. Half the concierge staff is gone (see #4 above).
6. Of the people I have talked to, the "Owner Review" meetings dissolve into a confrontation. The accounts are there is a lot of name calling.
7. Most of the management as us old timers knew them are gone.
You can see the stress in the faces of the staff.
It struck me that in all our years of coming here, this was a happy place; it is no longer. There was never any siginificant complaining; sure there was stuff, but it wasn't the overriding topic of conversation. In the adult spa, there is nothing but complaining. It is quite a change.
The ohana that was EVR and Poipu Point has been torn asunder.
More later, the sun s finally out and I don't want to miss it.
Aloha,
Paul