RCI's response to my complaint and my repost!
Hello,
>
> Thank you for your e-mail.
>
> Fees are charged in the currency which corresponds to the member's
> country of residence. Each market is priced separately, based on the
> cost of goods and services, as well as the costs RCI experiences to do
> business in that market. This is almost never a direct conversion of
> currencies.
>
> Fluctuations in currency valuations such as those which have occurred
> periodically with the U.S. and Canadian dollar have the potential to
> create inequities in pricing for RCI’s Canadian members. RCI’s policy
> is to minimize these inequities through regular review and, if
> appropriate, adjust our fees. In fact, RCI lowered prices for many of
> our services for Canadian members, including transaction and membership
> fees in 2006. They were lowered again on October 1, 2007.
>
> Although RCI reviews fee structures and levels for Canadian members on a
> regular basis to evaluate current economic conditions and determine if
> any adjustments are warranted, this does not mean that pricing will be
> identical to that of the United States. Pricing in Canada will continue
> to be slightly higher than a direct currency conversion would dictate.
>
> Thank you for the opportunity to assist you.
>
> Kind regards,
>
> name removed
> Customer Communications Specialist
> RCI North America
My response to RCI
Thank you for the reply, but the gap between the exchange rate currently used by RCI and spot CDN/US exchange is completely out of sync to the extent that it represents unbridled profitering. RCI needs to adjust it's rate ideally on a weekly basis or at least monthly.
And why shouldn't I be able to pay exchange fees in US dollars. It's just not right, and if you contine to run your business this way, your Canadian members will revolt.