Requesting vs. browsing
Hello,
thank you all for your inquiries. I think I can answer some of the recent questions.
While we offer a great selection of worldwide destinations, and have some good availability, you may not see all of our true inventory acquisition potential when searching on our site.
We have a rather robust request engine. This is the technology we use to match incoming inventory to requests for weeks that are not currently available on our site. When a member places a request for a location or date that we do not currently have available, our request team gets involved. Our request team is constantly working to source weeks from other members, trading partners, and resorts directly to satisfy these requests.
When a new piece of inventory is entered into our system, it flows through a request filter that catches all inventory that is a possible match for any outstanding request before that inventory ever gets displayed on the web site. So many vistors to our site simply do not see all the inventory we are able to get without making a request.
We call requesters as soon as a match is available to them in the order they requested (gold members get priority status in the request queue). The requestor then has 24 hours to call us and either accept the week that is offered to fill their request or let it go. If that week is let go by the requester THEN it is released to the web site UNLESS there is another requestor in line for the same week. In that case, the second requester gets a call and we wait another 24 hours.
So don't be afraid to put in a request if you don't find what you are looking for right off the bat.