"Asking people not to find fault with Starwood illogical"
Not saying that there isn't fault but all to often that seems to be all that is concentrated on. There is also plenty of good or else you wouldn't be a SVO. SO BE HAPPY AND ENJOY!!!!!
Sometimes people have legitimate gripes with even the best run companies. It is both naïve and arrogant to advise someone who is clearly unhappy (and rightly so) that they should just shrug it off.
For instance, my bathroom at WSJ was mold-ridden. You can bet they'll be hearing from me. Does that mean that I didn't enjoy my vacation? No. Does that mean I'm embittered at Starwood because my MFs are so high? Um, no. It means that I, a loyal customer, expected them to deliver a quality product, which I pay a premium for, and they fell short. And by letting them know about it, I'm actually doing them a favor because it will give them an opportunity to do something about it.
For the record, Starwood, like all service industries, WANTS to hear from consumers, both the happy and unhappy ones. That is why they send post-experience surveys as well as the annual survey. If they don't keep their loyal customers happy, they will cease to be in business. It is far less damaging for Starwood to hear from YYJMSP about their failings, allowing them an opportunity to appease him, than to have him say nothing and let something like this shake his loyalty.
jabak5 said:
You are obviously unhappy that you purchased from the developer as others have and are also unhappy. However, some purchasers are happy the way they became owners and let's just leave it at that.
It isn't obvious to anyone except yourself that anyone is unhappy because they bought from the developer. That is complete projection on your part. To be perfectly clear, the OPer is unhappy because Starwood made an error by converting the wrong VOI to SPs, which in turn cancelled his all-important timestamp, which in turn, degraded his guest's view. He caught the erorr, Starwood fixed it, but their "fix" was subsequently disregarded by the front desk, which in turn made him unhappy.
Does that mean he is bitter? No. It means that he is, rightly, disappointed in Starwood.
BTW, timestamps may not be critical to those who don't own at resorts with a huge disparity in views. But it IS a big deal to some people, so much so that they're willing to pony up tens of thousands of dollars more, for the best view. They increase their chances for the best view by getting a good timestamp. This situation would certainly be a big disappointment to ME. So please don't lecture people on what they should be disappointed about. It's as off-putting as the "negativity" which you are complaining about.
YYJMSP, please keep us posted as to the outcome of your conversation.