- Joined
- Apr 25, 2012
- Messages
- 6,551
- Reaction score
- 134
- Points
- 348
- Location
- North East Ohio
- Resorts Owned
- Tropic Shores Resort, Bluegreen points
:annoyed: I foolishly bought each of my daughters a voucher for a $99 bonus week.
They could use this for any bonus week regardless of its listed price.
It turns out that they have expired before either of them could use them. We thought they had more time on them.
So I can understand not being able to redeem them for a bonus week but I don't understand why I can't get a refund or credit for the money I spent on them for other business I do with you.
It seems that it is probably illegal for you to keep that money but I don't want to research that until I hear from you.
I did call your office and was told I'm out the money and can't get a credit.
I have had nothing but good things to say about DAE on TUG and other places. I hope that can continue.
What is your official policy concerning this and I wonder if anyone else here on the forums has any thoughts.
Thanks,
John
They could use this for any bonus week regardless of its listed price.
It turns out that they have expired before either of them could use them. We thought they had more time on them.
So I can understand not being able to redeem them for a bonus week but I don't understand why I can't get a refund or credit for the money I spent on them for other business I do with you.
It seems that it is probably illegal for you to keep that money but I don't want to research that until I hear from you.
I did call your office and was told I'm out the money and can't get a credit.
I have had nothing but good things to say about DAE on TUG and other places. I hope that can continue.
What is your official policy concerning this and I wonder if anyone else here on the forums has any thoughts.
Thanks,
John