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Help Needed Contacting South Africa R. C. I. Specialist.

AwayWeGo

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[triennial - points]
I have struck out twice recently in trying to make E-Mail contact with an RCI South Africa Specialist to ask for help with depositing a Lowveld Lodge week.

The E-Mail did not bounce, but it did not generate a response either.

Any help from TUG-BBS folks who have been able to make contact recently with the RCI South Africa specialist would be greatly appreciated.

BTW, when I tried arranging a Lowveld Lodge deposit by phone with the regular USA staff people at RCI this year, I got nowhere. I have to arrange that directly with the resort, they said -- twice. They said that even though the week shows up on the RCI web site as available for deposit in my account. Sheesh.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​
 

Dori

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Alan, I'm having the same problem. I e-mailed Simone Sammons, but haven't received a reply in over a week. Are you trying to deposit your 2010 week??

I'm going to try lydiah@firstresorts.co.za first and if that proves futile, I'll try mdorfling@rci.co.za. I have dealt with her in the past when having trouble communicating with Lowveld.

Did you get a paper re. compulsory owner instruction? We seem to need to provide "Authorisation for Spacebanking with RCI".

Csn we scan this and e-mail or do we need to use snail mail?

Dori
 

AwayWeGo

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[triennial - points]
Have Completely Lost Track Of Lowveld Lodge. Sheesh.

Are you trying to deposit your 2010 week?
It's worse than that -- I honestly lost track of what weeks I've deposited. I think I've used all the Lowveld Lodge weeks we'd paid for -- up through 2008 -- with the last 2 going into Points For Deposit rather than straight-weeks deposits. If I were more systematic I'd have written it down somewhere. Sheesh.
Did you get a paper re. compulsory owner instruction? We seem to need to provide "Authorisation for Spacebanking with RCI".

Csn we scan this and e-mail or do we need to use snail mail?
I got it & am still scratching my head over it. Do you suppose they'll want a form like that every year? Or will just 1 completed & signed form take care of it for all time?

The only way I'll ever be using Lowveld Lodge is for deposit with RCI 1 way or another -- either straight weeks or Points For Deposit. I won't be going there myself, nor will I be renting it out direct to an individual user.

In any case, I suppose I'll be returning the form via snail mail.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​
 

225chs

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Alan

Marli Dolfing is the way to go. She is responsive and a pleasure to deal with. However, she just had a child so may not be in everyday or working full time so a little patience may be necessary. She will get back to you
 

Dori

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Alan, sorry I can't help you there. First Resorts always seems to be about a year or so behind in sending paperwork. They are a very confusing company to deal with.

I have dealt with Marli Dorfling on several occasions and 225chs is correct, she is a pleasure to seek help from.

I just hope my 2010 week trades better than my 2009 week.It was a real disappointment from previous years.

Good luck sorting out your quandry.

Dori
 

philemer

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For help in getting a week dep. into RCI write to thespecialists@rci.co.za
The last time I wrote them my Tenbury week was dep. w/in 24 hours. :)
Phil
 

AwayWeGo

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[triennial - points]
Didn't Work Last Month & Earlier This Month.

For help in getting a week dep. into RCI write to thespecialists@rci.co.za
The last time I wrote them my Tenbury week was dep. w/in 24 hours.
That's the E-Mail address I used March 31, 2008, & April 8, 2008 -- no response either time.

Can't hurt to try it once more.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

Dori

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I just sent off a missive to Lydiah and cc. to First Resorts. So we'll see what happens there. If I don't hear from them, I'll try Marli at mdorfling@rci.co.za.

Ain't this fun?


Dori
 

philemer

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Dori

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Thanks! I'll give them a day or two to respond (aren't I optimistic!), then I'll contact RCI, using the address you provided.

Dori
 

Bob D

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The policy at First resorts is that after you pay your levy they will send you a clearance code. You then forward that clearance to RCI SA. Then its banked. First resorts does not send it directly to RCI.
I just completed this process and that is how it was explained to me and indeed did work.
This appears to be a change form previous years.
The key is communicating with the first resorts rep to get that code, after that , dealing with RCI is easy.
PS RCI will not intervene as their position is that getting the code is a process between the resort and the owner.
 

Dori

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Well, I never did hear back from Simone or Lydiah, so today I tried Marli Dorfling. We'll see if I get any response from her. I will try to be patient.

dori
 

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I contacted Marli and got a response the next day. She is very professional. It took less than a week to get my Lowveld deposited, thanks to Marli.
Joe
 

Dori

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Well, I heard from Marli today. She sent my request to Simone and asked her to assist. Now I wait again.

Dori
 

grest

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Alan

Marli Dolfing is the way to go. She is responsive and a pleasure to deal with. However, she just had a child so may not be in everyday or working full time so a little patience may be necessary. She will get back to you

I emailed Marli a couple of days ago, and already the problem is resolved!
Connie
 

Dori

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Connie, was this a request to pay your MF's? Marli forwarded my request to pay 2010 MF's. I heard nothing from either Simone or Lydiah in response to her pm to them. When i e-mailed Marli back to say that, she said she had done all she could. Now I'll try contacting them through firstresorts' website.

Thanks.

Dori
 

grest

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My issue was with The Place on the Bay. The levies had already been paid, but RCI just wouldn't deposit for some reason. After about a month, I contacted Marli, and, as I said earlier, she responded within a couple of days and got my week deposited.
Connie
 
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