I just started using miles to book airfare last year and it has had its ups and downs.
Dealing with the United call center employees has been trying to say the least. In the end it always works out in my favour though.
I have booked a reservation where it was a return with a free one way added on and another with a multi city trip. The last part of the trip has always been 6 - 8 months in the future. In both cases I have had to pay a change fee to change the ticket for a better time, direct, or different day.
In the last month both tickets have had a big schedule change for the last part of the ticket so I have got those miles back into my account as well as the first change fee and now I am working on the change fee for the second ticket. In both instances my plans have changed so I am not bothered by it. But I can see where this can be really annoying.
Dealing with the United call center employees has been trying to say the least. In the end it always works out in my favour though.
I have booked a reservation where it was a return with a free one way added on and another with a multi city trip. The last part of the trip has always been 6 - 8 months in the future. In both cases I have had to pay a change fee to change the ticket for a better time, direct, or different day.
In the last month both tickets have had a big schedule change for the last part of the ticket so I have got those miles back into my account as well as the first change fee and now I am working on the change fee for the second ticket. In both instances my plans have changed so I am not bothered by it. But I can see where this can be really annoying.