hibbert6
TUG Member
Thank you to all who encouraged me last year!
In April 2005 I bought a week at Pueblo Bonito Sunset Beach, then rescinded by following instructions TO THE LETTER. But the resort claimed that my $3200 down payment was non-refundable. Then, after agreeing that I had met all the requirements to rescind, they sold my contract to a servicing company! I contacted PROFECO, and though it took them over a year, they got me my money back, direct deposited to my account.
My advice - keep a printed copy of every correspondence, create a log of every phone call and action you take, with the person's name, address if possible, phone number and date and time. All snail mail MUST be sent registered - it's the only proof you have that an actual person with a name received what you sent. And be patient. PROFECO is bizarre - sometimes they don't answer their phones, there is no voice mail, I had to fax them my paperwork several times, I received email from several different people within PROFECO handling my case... and I had to be persistent. But for $3200, it was well worth it. And my effort and persistence paid off. Hallelujah!
Dave
In April 2005 I bought a week at Pueblo Bonito Sunset Beach, then rescinded by following instructions TO THE LETTER. But the resort claimed that my $3200 down payment was non-refundable. Then, after agreeing that I had met all the requirements to rescind, they sold my contract to a servicing company! I contacted PROFECO, and though it took them over a year, they got me my money back, direct deposited to my account.
My advice - keep a printed copy of every correspondence, create a log of every phone call and action you take, with the person's name, address if possible, phone number and date and time. All snail mail MUST be sent registered - it's the only proof you have that an actual person with a name received what you sent. And be patient. PROFECO is bizarre - sometimes they don't answer their phones, there is no voice mail, I had to fax them my paperwork several times, I received email from several different people within PROFECO handling my case... and I had to be persistent. But for $3200, it was well worth it. And my effort and persistence paid off. Hallelujah!
Dave