sjuhawk_jd
TUG Member
I had an RCI exchange (points) and I had purchased Trip cancellation insurance. Today, when I called RCI to cancel, I was told that I will get the points back but no exchange money ($179) will be credited. Exchange money is credited on RCI Weeks account only (with insurance) and not points side.
I asked for the supervisor. After 6 minutes, supervisor (very rude) reads me the riot act - No refund (or credit) of exchange fees. I read her the terms and conditions of the insurance from my account: (a) you get your week back, (b) you get your exchange fee as a credit on the account good for 6 months. Supervisor said "you just mentioned the magic word: Week". I said, "But these T&C are posted in my points account." After much arguing, supervisor said, "I can either refund your points or credit the exchange fee (but not both)". I tool the exchange fee credit. Questions:
(1) I got supervisor's name and employee ID. How do I report her bad attitude to RCI?
(2) How do I get my points back?
This is what popped up when I clicked on the "Trip protection Plan" hyperlink from within my RCI points reservation:
PART A
RCI Weeks Vacation Protection ensures that your Trading Power and Exchange fee are fully restored, and made available for your next vacation, in the event that you have to change or cancel. Don't leave your vacation unprotected.
PART B
Upon canceling your exchange vacation, you will receive a $69 USD credit on your RCI account for a future exchange. This credit is valid for 6 months after date of cancellation.
I asked for the supervisor. After 6 minutes, supervisor (very rude) reads me the riot act - No refund (or credit) of exchange fees. I read her the terms and conditions of the insurance from my account: (a) you get your week back, (b) you get your exchange fee as a credit on the account good for 6 months. Supervisor said "you just mentioned the magic word: Week". I said, "But these T&C are posted in my points account." After much arguing, supervisor said, "I can either refund your points or credit the exchange fee (but not both)". I tool the exchange fee credit. Questions:
(1) I got supervisor's name and employee ID. How do I report her bad attitude to RCI?
(2) How do I get my points back?
This is what popped up when I clicked on the "Trip protection Plan" hyperlink from within my RCI points reservation:
PART A
RCI Weeks Vacation Protection ensures that your Trading Power and Exchange fee are fully restored, and made available for your next vacation, in the event that you have to change or cancel. Don't leave your vacation unprotected.
PART B
Upon canceling your exchange vacation, you will receive a $69 USD credit on your RCI account for a future exchange. This credit is valid for 6 months after date of cancellation.
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