• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

HGVC good news

Florida Sid

TUG Member
Joined
Aug 9, 2013
Messages
6
Reaction score
0
Points
0
Location
Naples, FL
About 2 months ago we signed a contract with HGVC to buy a time share at Park Solei(sp). At the end we had a disagreement over the bonus points and with TUG help I began the recission process. We requested the info we needed on the points from our sales person, but that info came after the recission deadline. We filed the recission then, but we never heard from HGVC. We were not given any hopes from TUG veterans and assumed our case was lost. After waiting weeks for a response to our recission letter and hearing nothing we called all of the HGVC numbers we could find. One of those was a member services office since we already owned another HGVC property. A week later we called that number again and were told our case had been assigned to a representative who would look into it in the next few days. About a week later while on vacation we got a call that our recission request had been APPROVED. 5 days later we received a credit on the credit card for the amount we had put down. So, thanks to the help from TUG and the customer service of HGVC we have reached a happy end.
 
Top