timeshare_virgin
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This is related to my previous conundrum http://www.tugbbs.com/forums/showthread.php?t=241037, where I was offered to upgraded the penthouse yearly. Sadly as everyone recommended to cancel and as much as i wanted to, my hands are tied. Happy wife, happy life so they say.
Flashback to last night to our horror when we actually looked at the contract closely and realized, stated in our latest contract is a type VI 2 bedroom, instead of a type VII 2 Bedroom as in the original contract.
I emailed our counselor/rep immediately and have yet to hear back and I understand his priorities are probably on getting new customers.
It's almost tragic because we never had planned to purchase anything further and it's my fault that I had already purchased the las vegas reservation last year (would have expired in a few months). I could have sworn that there was nothing mentioned about having to attend a sales pitch when i bought it, but it was too late and i had bought it.
On our appt date, we already bought our Penthouse condo in Hawaiian Village, and wasn't looking for anything else. Another Rep came out and tried to see what we can do. After looking at our account and looking at his ipad, and discuss ways we can get to an elite level. One of the options was the availability of the penthouse for yearly. He even showed up on his Ipad because we said we were told it's almost impossible to see one when we signed our first contract. He agreed and said how it is a rarity that a penthouse is available. We weren't too interested at first because i told him our kids are in schools and it's getting imposible to pull them out for vacations.
I told him if he's heard about this hgvc bbs but he did and dismissed it. As part of the conversation, i told him i read somewhere on here that some of the penthouse has better oceanview and whether we can lock into a certain penthouse, but he said it doesn't matter because they all do. I also complained about the "new" pricing for the penthouse is a lot more than when we had bought and he brought up about how much in demand the penthouses are and how they appreciated. Even though we weren't interested, he offered to reserve the penthouse right away so we won't lose it.
Bottom line, I understand its our faults we didn't catch this when we signed the contract, but honestly, i wouldn't even know what to look for. I did try to look at the contract papers as they keep handing us papers to sign or to initial. I am naive and am hoping it was a typo and that there is some history/tracking on the rep account that he did try to reserve the penthouse for us. It was not a fun night last night with all the different emotions.
Has anyone advise on how we should proceed?
Flashback to last night to our horror when we actually looked at the contract closely and realized, stated in our latest contract is a type VI 2 bedroom, instead of a type VII 2 Bedroom as in the original contract.
I emailed our counselor/rep immediately and have yet to hear back and I understand his priorities are probably on getting new customers.
It's almost tragic because we never had planned to purchase anything further and it's my fault that I had already purchased the las vegas reservation last year (would have expired in a few months). I could have sworn that there was nothing mentioned about having to attend a sales pitch when i bought it, but it was too late and i had bought it.
On our appt date, we already bought our Penthouse condo in Hawaiian Village, and wasn't looking for anything else. Another Rep came out and tried to see what we can do. After looking at our account and looking at his ipad, and discuss ways we can get to an elite level. One of the options was the availability of the penthouse for yearly. He even showed up on his Ipad because we said we were told it's almost impossible to see one when we signed our first contract. He agreed and said how it is a rarity that a penthouse is available. We weren't too interested at first because i told him our kids are in schools and it's getting imposible to pull them out for vacations.
I told him if he's heard about this hgvc bbs but he did and dismissed it. As part of the conversation, i told him i read somewhere on here that some of the penthouse has better oceanview and whether we can lock into a certain penthouse, but he said it doesn't matter because they all do. I also complained about the "new" pricing for the penthouse is a lot more than when we had bought and he brought up about how much in demand the penthouses are and how they appreciated. Even though we weren't interested, he offered to reserve the penthouse right away so we won't lose it.
Bottom line, I understand its our faults we didn't catch this when we signed the contract, but honestly, i wouldn't even know what to look for. I did try to look at the contract papers as they keep handing us papers to sign or to initial. I am naive and am hoping it was a typo and that there is some history/tracking on the rep account that he did try to reserve the penthouse for us. It was not a fun night last night with all the different emotions.
Has anyone advise on how we should proceed?
