CJinPHX
TUG Member
Wanted to warn other tuggers about the reservation change policy when you use less points. I needed to change a Hawaii 9 night stay to a 7 night, 25 days prior to check-in.
I knew that if it was less than 31 days out there was a penalty. I was not canceling my stay, I thought, OK lose 25% of the points of the 2 days, not good but ok.
WRONG - the penalty was 25% of the total 9 night reservation, plus forfeiture of reservation fee, plus recharge of a new fee. Basically, in trying to reduce a stay by two days, it is treated like canceling the entire 9 night reservation, and rebooking a totally new reservation for the 7 night stay.
Since it would have cost me way more to change, now that room will be empty for two days. I'm all for penalties and playing by the rules but this is NOT a fair way to treat small changes in an exisiting reservation.
I knew that if it was less than 31 days out there was a penalty. I was not canceling my stay, I thought, OK lose 25% of the points of the 2 days, not good but ok.
WRONG - the penalty was 25% of the total 9 night reservation, plus forfeiture of reservation fee, plus recharge of a new fee. Basically, in trying to reduce a stay by two days, it is treated like canceling the entire 9 night reservation, and rebooking a totally new reservation for the 7 night stay.
Since it would have cost me way more to change, now that room will be empty for two days. I'm all for penalties and playing by the rules but this is NOT a fair way to treat small changes in an exisiting reservation.