I would like to point out that in my first post, I have been trying not to put the blame on Disney alone as I perfectly understand the issues about carrying your stuff with you, and again, I do understand and appreciate security issues. I think I was trying to find out why it was bothering me and I think I get it now.
The 2 things bothering me most were the refusal to let me call DH, and the way we were both treated when he came to get me.
I am sure we would have tried to find a customer service rep or so had we been with the 2 of us, or with our own children. I decided that at that point it was more important to finish the day with our relatives. This day had been in the planning for over a year so you can imagine how excited some of the kids in our party had been.
The lady who walked me out looked very young to me. She may have gotten a little bit too enthusiastic, or maybe I did indeed fit a certain profile. The "attitude" at the fence did play a role (not wanting to speak to me anymore), as well as the armed guards.
The annual passes.
I think it should not matter how many tickets I bought, nor should it matter what ticket types I bought. I was regretting spending that money on Disney tickets because of the amount spent - which could have been used for many other things – and because it didn’t look like they were going to be used after all. I simply felt I had thrown away a lot of money and that was what was bothering me.
I will be writing my letter. I will point out what happened, I will ask about their policies about carrying tickets and about allowing phone calls. I will also inform them that I am not looking for financial compensation, but that I am trying to get a better understanding in what exactly happened (why was I approached in the first place?), hoping this will enable my family members to move on as well so that they will still enjoy their annual passes. And of course hoping that this will not happen to others. I will mention our own history of annual passes to illustrate that we have been quite loyal Disney customers (although not in France) hoping that this will make them look at it seriously and hoping to show that my intentions are good. If I receive a reply, I will let you know.
All of you have enabled me to put things in (my own) perspective. I simply had not allowed myself the time to think things over thoroughly enough and your comments made me do just that.
So thank you all so much for your thoughts and comments, thank you all for your kind words!
Back to more important things in life. Which Hawaiian Island should I pick for our next trip? (Kidding!)